Recoveries Handler

* You Must have recoveries experience to be considered for this role. *

**Purpose of the role**:
The Collections Claims Handler role involves the negotiation and settlement of credit hire invoices with at-fault insurers following non-fault motor traffic accidents. Day-to-day, you will take ownership of your own caseload which will involve keeping clients up-to-date and negotiating financial settlements with insurers both over the phone and via written correspondence.

**Main responsibilities**:
Confident negotiation with third parties in order to achieve successful settlement results

Pro-actively make outbound calls to insurers to discuss cases and agree settlement terms

Application of relevant case law and credit hire principles in order to settle cases

To hit both individual and team weekly and monthly targets for cash collection to ensure consistent cash flow into the business

To proactively identify cases where we cannot reach an amicable agreement with third party insurers and refer to the litigation team to issue legal proceedings

To effectively keep clients up-to-date with the recovery process to ensure their cooperation should we need it to issue legal proceedings against the third party insurer

Comprehensively review and appraise cases prior to escalating to your line manager

Liaise with other parties such as solicitors, insurers and repairers regarding ongoing cases

**What you need to work for us**:
Experience working in credit hire, insurance or automotive industry

Experience in dealing with RTA claims

A good level of knowledge of vehicles

Excellent telephone manner and customer service skills

Great communication skills both written and verbal and the ability to negotiate confidently

The ability to multitask, prioritise and work effectively to deadlines

A can do attitude and flexibility to assist other areas of the business as required

The ability to make fast, informed decisions

The ability to make effective relationships with colleagues

A working knowledge of Word/ Excel/Outlook and basic IT skills

**Desirable skills**:
Previous experience as a claims handler or recoveries agent, within the motor industry

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- This is an office based Role in Ferndown Dorset, are you able to travel to and from this location?
- Do you have at least 1 years office based / customer service / telephone experiance?
- Do you have at least 1 year Motor Claims Recoveries experience?

Work Location: In person