On-call Field Supervisor

2 months ago

FrintononSea, United Kingdom Home Instead Full time

We are currently recruiting an on-call Care Supervisor to support our care professionals and clients, ensuring that they receive the appropriate support and a high-quality service.

**Hours**: 39.5 hours (Worked over 1 weekend, once every 2 weeks)

**Shift Pattern**:

- Friday 4pm to 10pm _(on-call working from home, with first hour as a handover in the office)_
- Saturday 7am to 10pm _(predominantly working from home with some in the field working)_
- Sunday 7am to 10pm _(predominantly working from home with some in the field working)_
- Monday 7am to 10.30am_ (on-call working from home with the last hour as a handover in the office)_

**Duties include**:

- To provide on-call assistance to Clients and Care Professionals
- Undertake visits that cannot otherwise be covered
- Support care consultations, service reviews and complete client support plans
- Conduct client and Care Professional introductions
- Conduct support visits
- Maintain accurate Client and Care Professional records on appropriate systems
- Build and maintain positive relationships with potential and existing clients, families and other professionals involved in their care
- Attend and provide a comprehensive face to face handover at the beginning and end of each period of work (4pm Friday, 9.30am Monday)
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Occasional cover on alternate weeks when required
- Any other duties as directed by your line manager

**Your suitability for the role of on-call Field Supervisor**:

- Experienced within the care sector including delivering a wide range of personal care services.
- Must have full driving licence and be able to travel within the territory to visit clients.
- Ability to work under pressure with good communication skills and accurate record keeping.
- Must be confident in dealing with Clients, Care Professionals, family and external organisations.
- Must understand the importance of confidentiality, working within current legislation.
- Experience of working with MAR sheets and medication.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good working knowledge of IT systems with experience of Microsoft Office or similar with the aptitude to learn and adopt new technologies and software where appropriate.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.

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