Student Welfare Officer

2 weeks ago

Leeds, United Kingdom Kaplan International Full time

**About Us**

At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.

**The Role**

The Student Experience and Welfare Team has a wide range of responsibilities, working closely with colleagues in the Disability Support and Student Support teams, and collaborating with multiple other departments including Academic, Study Skills, Admissions, Finance, Quality and Marketing in order to provide a high level of student support across an expanding portfolio of programmes.

The role of the Student Welfare Officer is equally wide-ranging; covering areas of work including welfare resources, wellbeing and mental health, external signposting, safeguarding, student conduct, equality and diversity - while always ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student wellbeing, satisfaction, academic experience, retention, and successful student outcomes.

**Key Responsibilities**
- Maintain external specialist support information to signpost students to third party support organisations worldwide.
- Identify, develop, implement, curate and maintain online wellbeing and mental health resources for students on the virtual learning platform.
- Act as general wellbeing contact for students in need of enhanced support.
- Act as Designated Safeguarding Officer: investigate student safeguarding concerns reported by staff and students and manage accordingly, liaising with external authorities where appropriate.
- Act as Student Conduct Investigation Officer: investigating reported potential breaches of Student Code of Conduct and make appropriate recommendations to senior conduct committee.
- Identify aspects of student experience which require development to enhance appropriate student representation and meet relevant equality and diversity standards.
- Work collaboratively with other departments to ensure student wellbeing is supported through all aspects of the learning experience.
- Assist the Head of Student Experience and Welfare as required, for example with the training and development of new staff.

You should also have:

- Relevant qualifications in wellbeing, welfare, mental health or safeguarding
- Excellent interpersonal and communication skills
- High level of personal motivation, resilience, diplomacy and tact
- Ability to manage a busy workload to tight deadlines
- Excellent IT skills, particularly in Excel and Word, with a desire to embrace new technology
- An understanding and appreciation of the importance of student wellbeing to support the academic experience

You may also have:

- A Postgraduate degree or equivalent qualification, or to be actively studying towards this
- Experience of working within university student wellbeing and welfare support
- Experience of supporting students generally in a higher education environment

**Application Method**
- How does student wellbeing affect the learning experience? (100 words maximum)
- What might be one key challenge to providing welfare support in an online, worldwide study environment) (100 words maximum)

**Salary**: Competitive salary

**Closing date: 10th March 2023**

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Applicants must be able to provide proof of eligibility to work in the UK._**

£25,000 Per Annum

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