Housing Assistant
3 weeks ago
**BRC - Housing Assistant**
**LOCATION**: Gloucestershire and Swindon
**SALARY**: £22,000-£23,000
**DURATION**:Permanent
**HOURS**: 37.5 - Mon to Fri
**Purpose of role**:
To provide an effective service to general needs customers in blocks of flats across Gloucestershire and Swindon.
**Daily Duties**:
- Manage roughly 40 properties across the specified area.
- Oversee repairs and planned works.
- Assist residents with managing their tenancy.
- Inspect properties during tenancy reviews and auditing.
- Attend court and action the correct procedure wherever the situation requires it.
- Conduct block inspections and report health and safety concerns in a timely manner.
- Maximise income collection, effectively dealing with arrears.
- Liaise with internal and external stakeholders to provide early intervention in creating solutions for your service-users.
- Work with your service-users in ensuring they have a sustainable tenancy.
- Minimise void rent loss, identifying financial losses on your designated patch.
- Lead on budget management, deciding how your budget is allocated.
- Work with contractors to develop services provided to customers.
- Assist with voids and allocations process, completing property viewings and tenancy sign-ups.
- Resolve low level anti-social behaviour.
- Refer customers to local authorities and third-party organisations accordingly in line with safeguarding legislation.
- Promote our self-service system online to reduce demand of front-line resources.
- Support service-users in personal development, identify aspirations and personal goals and assisting them where you can to achieve them.
- Advocate customers externally and internally.
- Proactively encourage customer engagement.
- Provide insight into neighbourhood level issues and aid the business in community improvement.
**Essential Requirements**:
- Ability to manage your workload independently.
- Full UK driving license and access to own vehicle.
- Great customer service skills.
- Experienced with Microsoft office tools and computer literate.
For more information on this role please contact **Jack Murphy** on or send an up-to-date CV to
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