Night Porter

4 months ago

London, United Kingdom The Rubens at the Palace (London, Victoria) Full time

Our beautiful property is looking for a **Night Luggage Porter** to join our family and provide our guests with outstanding levels of service.

**The shift pattern for this position is 4 days on 4 days off from 8pm to 8am.**

**The salary for this position is up to £22,049 to £27,000 per annum (Including Hotel Service Charge)**

**Who are we?**

The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

**What benefits would you get as a Night Luggage** Porter?**
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry-cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Event

**What are the main responsibilities of a Night Luggage Porter?**
- Ensuring guests luggage is delivered correctly
- Providing great knowledge of the hotel and local area
- Assis with reception and concierge requests
- Answering general guest queries
- Preparing and delivering room service orders after Kitchen team has finished for the day
- Ensuring the lobby and front area of the hotel is presentable and clean at all times

**What are we looking for in a Night Luggage** Porter?**
- Good knowledge of London and key attractions
- Previous experience in a customer facing role and excellent communication skills
- A warm smile and a positive attitude
- We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK._

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