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Receptionist

8 months ago

Plymouth, United Kingdom Boringdon Hall Full time

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

**Role & Responsibilities**:

- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception - not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual - Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required

LOCATION DESCRIPTION

INDFOH