Senior Claims Handler

**Senior Claims Handler - Dudley - ARD928495**

We have an exciting opportunity for an experienced Senior Claims Handler to join our team in our Dudley office.

Working as a Senior Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

**Objectives and Responsibilities**
- Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
- Refer claims which fall outside of personal authority levels to line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
- To conduct the business of the company at all times in a courteous and efficient manner.
- The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
- To undertake any other tasks as may reasonably be required by the company.

**Experience**

2 years minimum in a similar role is strongly preferred. Ideally you will have worked with Commercial clients and have experience of dealing with a varied portfolio of motor, liability & property related claims.

**Competency Profile**
- General Insurance principles and practice
- A strong work ethic and time management skills in order to efficiently handle a large caseload.
- Class of risk, product and market knowledge
- General Insurance regulation & business ethics
- Customer care experience
- IT proficient
- Numeracy & Literacy

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

**So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.**

**Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Dudley, DY1 4TA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation for this role? (required)
- Will you now or in the future require sponsorship for employment visa status? (required)

**Experience**:

- Insurance Claims (Motor, Liability, & Property): 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Dudley, DY1 4TA

Reference ID: ARD928495