Principal Research

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could join us for the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

This is an exciting role within our Research & Insight team to drive the customer agenda using compelling customer insight from a breadth of sources. You’ll play a role in a dynamic team of insight professionals, working across British Airways to drive customer focused decision making through the delivery of actionable insights, delivered in a confident and impactful way.

We’re looking for someone who is curious about consumer trends and understanding customer needs, as well as being adept at informing the design of new customer experiences and communications, alongside measuring their impact. You’ll be comfortable working with both large market research data sets, as well as unstructured data, ideally with experience of managing market research, either at an agency or clientside. You’ll also enjoy working in a collaborative and consultative way with colleagues to influence what British Airways delivers for its customers.

Based in our Customer Directorate, the role couldn’t be more important at a time when we’re working hard to transform the experience for our customers.

About you;
- Relevant experience of working with external market research agencies/consultancies/clients
- Proven analytical ability to synthesize a broad range of data sources including internal operational and social media data to produce recommendations and insight, which result in decision making and/or business growth
- Comfortable in presenting all types of information (including complex data) and strategic recommendations at all levels of BA organisation
- Strong communication skills (written and verbal)
- Proficient in using PowerPoint & Excel

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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