Receptionist

6 months ago

Edinburgh, United Kingdom Atalian Servest Full time

**Job Reference: /RA/29-11/1024/12**

**Job Title: Receptionist**

**Location: Queen Elizabeth House,1 Sibbald Walk**

**Pay Rate: £11.00**

**Hours per week: Monday to Friday - Flexible shifts between 7.00am and 10.00pm - 37.5 per week, overtime required on a rota basis on Saturdays between 8am and 4pm**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Role Overview**

We are currently recruiting for a Receptionist to join our passionate and driven team based at Queen Elizabeth House,1 Sibbald Walk

**Key Responsibilities**:

- Providing an exceptional customer experience is key to this role, we require all of our customers to be provided with exceptional service in all of their dealings with us
- As first point of contact for meeting and greeting clients and staff, the customer experience is key and our teams are required to ensure this first impression is a key focus and delivered to outstanding levels consistently
- Ensuring all processes and procedures for the Reception, BEC and mailroom are implemented and followed correctly.
- Issuing of visitor and contractor passes and ensuring all visitors are signed in and accompanied as required by the appropriate person
- Answering calls quickly and efficiently and supporting our customers with their enquiries
- Use of the Matrix room booking system is manage and oversee delivery of meeting room space
- Mailroom duties including receiving and recording post, issuing post, collating and preparing post for collection, ensuring the mailroom computer system is kept up to date at all times
- Assisting with the management of meeting rooms and events within our Business Events Centre including room set up, confirming room bookings and requirements for bookings, assisting customers during their events to ensure all requests are dealt with promptly and effectively, preparing meeting rooms between bookings for next meeting
- Supporting BEC events out of hours to ensure all requirements are delivered effectively
- Supporting implementation of building health and safety procedures for relevant areas as required
- Any other adhoc duties as required

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Previous experience in high profile Reception/Front of house role is essential.
- Experience in using Matrix or other similar systems beneficial
- Knowledge of Microsoft Office essential.
- Excellent Customer service skills.
- Excellent organisation, verbal and written skills.

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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