Associate Director, Client Services
3 weeks ago
**Job Title**: Associate Director, Client Services
**Work Location**: London (Hybrid with 2 days in the office)
**Start Date**: ASAP
Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar is a leading global Creator Company.
Whalar empowers creators, brands, and platforms to tap new areas of innovation and drive business growth together. We do this through our six divisions: brand partnerships, talent management, proprietary technology, a creator-centric venture studio, a gaming studio, and a physical campus for creators. As a result, we have the best understanding, the most access, and the earned trust of creators. We're a curious, diverse team of 300 individuals united by one belief: Everything Is Better With Creators.
We Liberate the Creative Voice. We are Whalar.
**About the Client Services team**:
The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life. The Associate Directors ultimately are the gatekeepers of this vision and the guardians of the brands we work with.
**The team has three core functions**:
- Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
- Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
- Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.
**Here's what you'll do day-to-day**:
- **Excellent Client Servicing**: Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed.
- **Team Management**: Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting.
- **FInancial Accountability**: Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized.
- **Process Driven**: Proactively identify gaps that require new processes and tailor all workflows for efficiency - review processes during and after campaign lifecycle and ensure learnings are shared and applied.
- **Consultative**: Listen deeply and ask big questions to help our clients go beyond their vision and goals. Offer up true creator economy expertise and knowledge of your accounts - supporting the Business Leads with client stewardship.
- **Account Development**: Develop client relationships and deepen partnerships, identifying and escalating new commercial opportunities.
- **Campaign Reporting**: Work alongside the Measurement and Paid Amp teams to develop and implement media strategies, as well as bespoke, detailed measurement plans with appropriate tracking and reporting set up.
- **Presenting**: Be an excellent storyteller. Present our work and represent the company to existing and prospective clients in an engaging and impactful way.
- **Escalation**: Have high trust with clients and showcase exceptional dispute resolution capabilities as well as client objection handling skills, taking a solutions first approach and serving as a point of escalation where needed.
**Here's what we're looking for**:
- Have 6+ years' agency or brand experience
- Have a proven track record of successful program delivery and account growth with large customer accounts
- Have experience managing a team, including career development, and be a natural motivator of people
- Have strong detail-oriented, organizational and interpersonal skills
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
- Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Multiple languages is a plus
**Our values**:
At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
**The perks**:
Whalar provides flexible benefits and collaborative work environments/experiences, so employees
-
London, United Kingdom Inizio Group Full timeThe power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages communities to achieve outcomes that matter. Our success has...
-
London, United Kingdom Inizio Group Full timeThe power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages communities to achieve outcomes that matter. Our success has led...
-
London, United Kingdom Inizio Group Full timeThe power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages communities to achieve outcomes that matter. Our success has led...
-
London, United Kingdom Nucleus Global Full timeat Nucleus Global (View all jobs) London, United Kingdom The power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages...
-
Associate Client Services Director
1 day ago
London, United Kingdom Inizio Group Full timeThe power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages communities to achieve outcomes that matter. We are now looking...
-
Associate Client Services Director
1 week ago
London, United Kingdom Inizio Group Full timeThe power of three of the world’s leading medical communications companies – Nucleus Global, ApotheCom and Ashfield MedComms – and the specialized services and skill sets within MEDiSTRAVA and MedEvoke combine to form Inizio Medical. Inizio Medical creates compelling content and engages communities to achieve outcomes that matter. We are now looking...
-
Client Services Associate Director
1 day ago
London, United Kingdom BDO LLP Full timePrivate Client Services Senior Manager/Associate Director page is loaded Private Client Services Senior Manager/Associate Director Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R15276 Ideas | People | Trust An accountancy and business advisory firm, providing the advice and solutions entrepreneurial...
-
Client Services Associate Director
13 hours ago
London, United Kingdom BDO LLP Full timePrivate Client Services Senior Manager/Associate Director page is loaded Private Client Services Senior Manager/Associate Director Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R15276 Ideas | People | Trust An accountancy and business advisory firm, providing the advice and solutions entrepreneurial...
-
Client Associate Director
7 days ago
London, United Kingdom Redefined Ltd Full timeJob Title: Client Associate Director Job Description: ROLE SUMMARY This Planning Director role will be on our newest client, Carlsberg Marstons Brewing Company (CMBC) and BMW. A fantastic combination of brands. This critical role will be the day-to-day account & communications planning lead, managing the end-to-end campaign process for CMBC's...
-
Client Associate Director
3 weeks ago
London, United Kingdom Redefined Ltd Full timeJob Title: Client Associate Director Job Description: ROLE SUMMARY This Planning Director role will be on our newest client, Carlsberg Marstons Brewing Company (CMBC) and BMW. A fantastic combination of brands. This critical role will be the day-to-day account & communications planning lead, managing the end-to-end campaign process for CMBC's...
-
Associate Director
2 days ago
London, United Kingdom Phee Farrer Jones Full timeAre you a Associate Director looking to work on financial projects or a Research Manager looking to take your next step up? Then you could be the perfect fit for one of the largest market research companies in this flexible Associate Director role!JOB TITLE: Associate Director - Financial Services SALARY: Up to £57k LOCATION: London THE COMPANYA global...
-
Client Associate Director
4 weeks ago
London, United Kingdom dentsu Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Client Associate Director Job Description: ROLE SUMMARY This...
-
Client Associate Director
4 days ago
London, United Kingdom Dentsu Aegis Network Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Client Associate Director Job Description: ROLE SUMMARY This...
-
Client Associate Director
4 days ago
London, United Kingdom Dentsu Aegis Network Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Client Associate Director Job Description: ROLE SUMMARY This...
-
Client Associate Director
9 hours ago
London, United Kingdom Dentsu Aegis Network Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.Job Title:Client Associate DirectorJob Description:ROLE SUMMARYThis Planning...
-
Client Associate Director
3 days ago
london, United Kingdom Dentsu Aegis Network Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.Job Title:Client Associate DirectorROLE SUMMARYThis Planning Director role will be...
-
Client Associate Director
3 days ago
London, Greater London, United Kingdom Dentsu Aegis Network Full timeThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.Job Title:Client Associate DirectorROLE SUMMARYThis Planning Director role will be...
-
Building Services Associate Director
3 weeks ago
London, United Kingdom Vox Network Consultants Full timeAssociate Director - Building Services My client is an international multi disciplinary engineering consultancy in the UK and they are currently looking for an Associate Director - Building Services to join their London Studio. This role offers the right candidate the potential to be involved in large and prestigious projects internationally. The project...
-
Client Associate Director
3 weeks ago
London, United Kingdom Redefined Ltd Full timeJob Title: Client Associate Director Job Description: ROLE SUMMARY This Planning Director role will be on our newest client, Carlsberg Marstons Brewing Company (CMBC) and BMW. A fantastic combination of brands. This critical role will be the day-to-day account & communications planning lead, managing the end-to-end campaign process for CMBC's...
-
Client Associate Director
11 hours ago
London, United Kingdom Redefined Ltd Full timeJob Title: Client Associate Director Job Description: ROLE SUMMARY This Planning Director role will be on our newest client, Carlsberg Marstons Brewing Company (CMBC) and BMW. A fantastic combination of brands. This critical role will be the day-to-day account & communications planning lead, managing the end-to-end campaign process for CMBC's...
