General Manager

4 weeks ago

Coventry, United Kingdom Jackson Sims Recruitment Ltd Full time

**General Manager**

**Location: Coventry**

**Salary: £45,000 - £50,000 + 10% bonus**

Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that’s in an enviable position in a structurally growing sector? Then we have room for you

We are the leading provider of purpose-built student accommodation in the UK looking for talented leaders with great potential and a desire to progress their careers, to join our Customer Operations team as General Managers. Help us build a world-class operationthat exceeds the expectations of our customers whilst leading your own team to success.

You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability,and drive improvements across the end-to-end customer and employee experience.

**You will be able to**:

- Identify, understand, and balance short term and operational demands with the delivery of longer term and strategic priorities for your cluster of properties
- Identify, understand, and develop novel strategies to deliver against local and organisational priorities
- Build and lead high performing, engaged and motivated teams with a sense of belonging and community
- Build a customer focussed, safe, secure, and inclusive culture for all
- Advocate, communicate and deliver changes in working practices that support local and organisational success
- Understand, and absorb information from a range of different sources, and use it to make effective business decisions
- Understand root causes, analyse, and solve complex business issues
- Adapt your style to inspire, engage, and motivate others in varying situations
- Build effective and collaborative relationships at all organisational levels

**Requirements**:

- Ideally have Retail, Hospitality or PBSA experience but transferable skills are minimum
- A visible leader able to lead, motivate and drive a sense of team
- Able to deal with high pressure situations and drive change from within whilst championing our Core Values and being a role model to the team
- Able to create a culture of personal development and ownership of our customers experience and service delivery
- KPI & results driven with previous experience of budgeting & rotas
- Able to deal with ambiguity and stabilise teams
- Experience of dealing with grievances, sickness management and performance management
- Able to demonstrate previous multi-site experience

**We will provide you with**:

- A market competitive salary and benefits package
- A personalised leadership development programme
- An opportunity to grow your skills in a supportive and collaborative environment.

This role will be predominantly based on site alongside your property teams.

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