Customer Service Advisor

2 months ago

Sheffield, United Kingdom Alexander Mann Solutions Full time

**Customer Service Advisor - Sheffield**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location**

Furnival Court, Furnival Road, S4 7YB

**Start Date: 5th December**

**Pay Rate: £10.60**

**Shift Pattern: working hours between 8am-8pm (Monday-Saturday, 5 days a week)**

KEY RESPONSIBILITIES:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

SKILLS:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.**_

WHAT’S IN IT FOR YOU?
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Furnival site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- 10 minute walk from City Centre & Train station
- 5 minute walk to Tram stop & Bus terminus.
- On-site parking available - spaces are limited, availability is first come first served basis.
- On-site vending machines serving snacks and hot and cold drinks
- Tea & coffee facilities provided in the breakout room
- Shared refrigerators available to store your own perishables
- Quiet room on site for meditation, reflection or prayer

**Are you interested in this opportunity?**

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

**Salary**: £10.60 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Reference ID: ACV00423

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Assistant

    4 weeks ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Assistant

    3 days ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...

  • Customer Service Team Member

    2 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    3 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    3 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you looking for a new and exciting role in customer service?_ **What is the role?** As a Passenger Assist customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require additional assistance on their journeys. You will be dealing with passenger contact through predominantly inbound calls to...