Veterinary Care Assistant

6 months ago


Darlington, United Kingdom Medivet Group Ltd Full time

**The role**
Take your first step towards becoming an exceptional veterinary nurse by joining us as a Veterinary Care Assistant.

You will share our values being trustworthy, caring and progressive, you’ll also take the initiative in providing high standards of care, ensuring we live true to our purpose of providing exceptional care, that’s always there.

As a Veterinary Care Assistant, you will be an integral part of the practice team and will perform a variety of duties, such as:

- Working with our veterinary surgeons, qualified nurses, and student nurses to provide exceptional care to our patients. This will include maintaining the kennels, feeding, and walking the patients and of course showing them the love and attention that our very important patients deserve.
- Provide a gold standard service to our clients
- Following cleaning protocols to maintain cleanliness of the clinical environment
- Preparing and maintaining medical equipment

This is a full time position, 40 hours per week with a weekend rotation

National minimum wage

**Key accountabilities**
- Assisting the veterinary surgeons and nursing team
- Cleaning all areas
- Assisting with restraining animals
- Assisting with the preparation of daily surgical procedures
- Assisting with nursing and care of inpatients
- Helping to admit injured, ill or stray animals
- Working on reception
- Answering incoming calls, booking appointments, welcoming owners and their pets in a cheerful, helpful and professional manner, taking payments for treatment and sales of pet shop items
- Maintaining client records, scanning and filling, receiving stock orders, cash handling and daily cashing up Calling owners with information (reminders, collection of orders etc)
- Informing owners of various offers and plans
- Discussing preventative health care with clients, i.e. vaccinations, flea and worm treatments
- Delivering outstanding client and patient care
- Completing tasks assigned by the nursing and vet teams necessary for the efficient running of the practice
- May be required to help out at other branches

**Skills and experience**
Essential requirements
- Confident communicator, both verbally and in writing
- Friendly and personable attitude, with an empathetic approach
- Passionate about the care and welfare of animals
- Full UK driving licence

**It is essential to upload your Maths, English Language and Science certificates, regardless of other qualifications.**
- Alternative qualifications e.g., Veterinary Care Assistant Certificate, Animal Nursing Assistant Award or National Diploma in Animal Care will be accepted when supported with full Level 2 qualifications in Maths and English i.e., Level 2 Functional Skills or GCSE at grade C or above.

**Branch**
At Stanhope Park Veterinary Hospital our exceptionally high standards can be seen consistently throughout our 3 practices. The biggest practice is based on Stanhope Road in Darlington and is an RCVS accredited hospital which can accommodate all types of major surgery. We also have a separate Cats and Exotics Clinic just round the corner on Duke Street, which is an extension of our Stanhope Road Hospital, allowing us to treat cats and exotic species in a dedicated stress-free environment Our Middleton-St-George clinic has been providing clients with consultations and preventative treatments for many years now, and we have recently undertaken major renovation work at this surgery, allowing us to extend our services to include outpatient surgical procedures.

Stanhope Park is situated in the centre of Darlington, adjacent to a beautiful park perfect for a relaxing lunch break.

Job Reference: FR04576



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