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Apprentice Administration Assistant

4 months ago

Bury St Edmunds, United Kingdom Suffolk County Council Full time

**Suffolk County Council - West Suffolk House, Western Way, Bury St Edmunds, Suffolk, IP33 3YU - Hybrid**:

- **£22,366 per annum (pro rata if part time)**:

- **37 hours per week - Flexible working options available**:

- **Fixed Term Apprenticeship (up to 18 months)**

An exciting opportunity has arisen to join **Suffolk County Council's Children and Young People's Services** as an **Apprentice Business Support Officer**.
- Are you looking for a new learning opportunity?
- Would you like to use your administrative skills to help make a positive difference in the lives of children and young people in Suffolk?

This role could allow you to diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

**Your role and responsibilities**

Working as part of a team, you will:

- provide a range of administrational and financial support services to front line staff that work with vulnerable children and families
- receive full training in the systems and processes required to complete the role
- act as a first point of contact on the telephone for members of the public and professionals getting in touch with the teams you support
- update and upload information to our case management database
- arrange and minute meetings between staff, other professionals, and families
- place orders with suppliers to support the work of the teams.

The position will support the completion of Business Administration Level 3 through an apprenticeship provider and be mentored by team colleagues in the office. Time will be allowed within the working week to complete your 'off the job' learning.

**Your apprenticeship**
- Level 3 Business Administration
- 18 months

**You will need**
- **Good and clear communication** - You will be required to demonstrate good, clear verbal and written communication. You will need to be confident with dealing with a variety of people at different levels.
- **The ability to work as part of a team** - You will show the ability to build positive relationships with team members, whilst being professional and polite. You will be respectful and considerate of other team members and their views.
- **A good understanding of IT and Microsoft packages** - You will have a sound working knowledge of Microsoft packages, such as Word, Outlook and Excel. You will also be required to use Microsoft Teams, therefore knowledge of this or similar is desirable.

**The team**

Children’s social care and family support teams have a positive impact on the most vulnerable children and families in Suffolk

Our Business Support Team works closely with them, to help them to achieve their goals. If you would like to use your administrational skills to make a difference to people’s lives, then this could be the role for you

**Empowering Everyone**

**For more information**

**How to apply**

**Step 1 - **Read the **Job and Person Profile (JPP) (docx).**

**Step 3 - **Upload a** **supporting statement** **answering the following questions below (no more than 250 words per question). You should use the **Supporting Statement template (docx)**.
- Tell us what skills you have learned whilst at school/college, volunteering and/or working that you think will be useful to you in this role and why?
- Tell us about something you are proud of and why?
- Why are you interested in working for our organisation?
- What are you hoping to gain from this apprenticeship?
- Using our WeAspire values detailed in the Job and Person Profile; tell us about a time or situation when you have demonstrated one of these values?

**Closing date: 26 June 2024**

**Interview date: Wednesday 03 July or Wednesday 10 July 2024**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand you