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Night Receptionist- Westminster

3 months ago

London, United Kingdom Step Ahead Full time

This a Westminster Works job, which means that it is with an employer that has been vetted and certified as being amongst the best employer in London. Read on to discover the benefits of working with a Westminster Works employer

**Job Title**:NIGHT RECEPTIONIST**

**Location**: Embankment

**Contract**: FT

**Salary**:above LLW** **- **Competitive Salary**

**Job Overview**

As a Night Receptionist, you will be responsible for checking in guests with a late arrival and our hotel guests that have an early departure. In addition, you will report any comments, VIP arrivals or departures and other issues as they occur throughout the night. As a Night Receptionist you will also need to ensure that the standards of the department meet and exceed the quality standards set.

Our reception team consistently deliver a seamless and personal arrival and departure experience for our guests whilst dealing with any query and maximizing revenue by cross selling our famed restaurants, bar and ESPA life

Previous experience in a 5* hotel

A strong desire to learn and develop a career within luxury hospitality

Flexibility to work varied hours

Good level of written and spoken English

Exceptional customer care skills

Empathy for your guests and colleagues

Ability to work under pressure

Pride and attention to detail in your work

The finest personal presentation

Distinctive, professional and warm personality

Confidence & professionalism when interacting with high profile guests

**Benefits**:
Highly competitive salary

29 paid holidays per annum (inc. bank/public holidays)

Complimentary dry cleaning of uniform

Complimentary meals on duty

Extensive recognition programs and length of service awards

Stakeholder pension entitlement

Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
Enhanced sick pay

Eye test vouchers

Access to Employee health and wellbeing programme

Mental health and wellbeing workshops

Discounted Salon, Spa, Food and Beverage and accommodation rates

Discounted gym membership

Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:
Learning & Development programmes

Apprenticeship scheme

Complimentary English classes

Inspired gifts for special occasions

Enhanced maternity and paternity pay

Colleague social events

**About the company**

Hotel combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 283 beautiful bedrooms, including 7 penthouses and 51 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

**The Westminster Works Pledge**

**This employer has signed the Westminster Works Pledge, committing to the following**:
**REWARD**

We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

**RESPECT**

We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

**PROGRESSION**

We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement

Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital stat