Switch Board Operator/ Meet

3 weeks ago

Manchester, United Kingdom BDP UK Full time

**Vacancy type**
- Current vacancies**Profession**
- Administration & Support**Location**
- Manchester**Description**

**About BDP**

BDP is a continuous collective of architects, engineers, designers, and urbanists. We design at every scale from city masterplans, neighbourhoods, parks, streets and buildings to specialist, bespoke light, and acoustic installations.

We are place makers who work at every stage of the design process from visioning to briefing to design, delivery, and operation. We respond to the demands of our dynamic and ever-changing planet with cross-discipline design thinking that spans all of life’s activities, protects the environment and enhances social value.

Harnessing our collective ethos, the spirit of BDP is about making places for people. Our structure and governance as a global network of federated city studios creates design hubs that are connected to the cities, regions and communities they serve.

As part of the Nippon Koei Group, we fuse our passion for architecture and engineering with user-centred design and large-scale infrastructure projects to deliver world-class solutions for better, more prosperous places.

**About the role**

In the role of Switchboard Operator/Meet & Greet receptionist you will for much of the time be based at our front of house reception desk providing an excellent first impression to all visitors to BDP’s Manchester studio. You will ensure that each visitor is signed in and guided to the seating/waiting area before announcing their arrival. You will manage a switchboard service, using a software-based telephone system, to five UK studios.

The role will be varied and include reception and other support tasks such as managing the meeting room booking system, logging required equipment, room layouts for set up by our facilities team, and managing hospitality requests. You will also be responsible for booking travel such as train tickets, air travel, and associated accommodation where required. You will ensure that the reception area is clean and presentable.

**About you**

To be considered for this role you must be reliable, have a exceptional customer service approach, be friendly, courteous, and professional along with:

- Excellent interpersonal skills including the ability to listen, respond appropriately and to adapt your communication accordingly
- The ability to work under pressure, multitask and remain calm
- Being able to work as a team to ensure that all tasks within the reception remit are completed to a high standard
- A flexible approach to work and have the ability to learn new skills quickly
- Experience in a similar role, including making travel bookings - flights and rail travel
- Competence in using Microsoft Office, including Outlook for day-to-day tasks

This is a full-time, permanent position and the working hours are Monday to Friday, 9.30am - 18:00pm (37.5 hours per week).

**BDP Offers**

BDP offers a competitive remuneration and benefits package; combined with a positive working environment and a healthy attitude to work-life balance.

BDP's attractive remuneration package includes a competitive salary*, flexible pension allowance, private medical insurance, and contribution towards professional subscriptions. BDP also offers an Employee Assistance Programme, All Employee Profit Share Scheme and Health Screening benefit.

We have a Social Life committee which organises a wide range of social, sporting, and charitable activities and a communication committee for improvement and development ideas. Our studio location by the waterside at Piccadilly Basin is near the vibrant northern quarter and close to Piccadilly station and central Manchester transport links.

**To Apply**

BDP is an equal opportunities employer.

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