Telematics - Sales Team Leader

5 months ago

Liverpool, United Kingdom The Granite Group Full time

We are looking for a high achieving individual who can engage, lead and develop the Telematics Sales Team; a pro-active thinker who can support & implement a clear strategy, is professional and has a strong ability in coaching and developing.
This is a fantastic opportunity for someone looking to grow their career with Acorn.
**Role**: Telematics Sales Team Leader
**Location**: Liverpool Mersey Chambers / Hybrid
**Working Hours**: 37.5 hours between Monday to Friday, 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays 09:00-17:30.

**What you will be doing**:

- Reporting to the Sales Team Manager
- Maintaining department KPI’s with a firm focus on exceeding targets
- Resolving team queries by demonstrating clear understanding of process & procedures with a focus on first and accurate contact resolution
- Demonstrating your ability to improve your team’s performance through coaching and training.
- Supporting Audit reporting, feedback & quality control for the team.
- Contributing to development and implementation of new team processes along with the design and delivery of the departments training.
- Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff.
- Completing 1-2-1 training / development sessions and return to work interviews.
- Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way.
- Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions.
- Motivating and encouraging all members of the team.
- Ensuring lunch break times or rota are maintained.
- High Level Complaint Resolution Management.

**What we’re looking for**:

- Good communication and interpersonal skills
- Motivated to coach and engage a team to results
- Excellent time management, planning and organisational skills with the ability to prioritise your workload and assist the team’s workload management to deliver on challenging deadlines
- A tenacious commitment to exceed KPI Targets
- Comfortable and working knowledge in Microsoft Excel, Word, and Outlook
- Ability to communicate well at all levels both verbally and in writing
- Excellent standard of numeracy and literacy to pull, maintain and manipulate reports.
- Polite and professional
- Great attention to detail

You must have at least 6 months continuous employment within Acorn Insurance/Granite, however no previous supervisory or management experience is required. You must not have any live warning, written or verbal on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.

**Important**: please advise your current manager of your intention to apply.

We look forward to the possibility of welcoming you into the team

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