Product Delivery Coordinator

2 months ago

Birmingham, United Kingdom NewFlex Full time

**Role**: Product Delivery Coordinator

**Location**: Birmingham Business Park with hybrid working.

**Hours**: 40 hours per week, Monday to Friday 9:00am - 6:00pm (occasional work out of normal business hours)

**Reporting to**: Product Development Manager

**Who are we?**

NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.

**What are our values?**

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

**What will you do?**

Responsible for accurate inventory management, product delivery and customer experience to achieve revenue/contribution targets of all Events, Meetings, Coworking and new future products.

To be a part of a brand, new team that is building new products and revenue streams within a well-established leader in the world of coworking/flexible workspace/hybrid working.

**We want someone exceptional who can focus on**:
**Sales & Operations **Support**
- Maintain a comprehensive knowledge of centres, availability, products, and services within the NewFlex portfolio.
- Onboard new locations to new channel partner, and event agent sites.
- Ongoing management of broker partner listings to ensure product listings are current and an accurate representation. Update and refresh current listings/pricing/photos.
- Work with centres to assess inventory options and to accept or reject the booking.
- Allocate booking requests and reservations for all locations from the channel partners.
- Working with centres to provide seamless end-to-end customer experience.
- Report and escalate service issues reported to the management.
- Manage the billing and cash collection process.
- Ensure all data is captured within system for consistent and accurate reporting.
- Support with all administrative tasks related to Product Development.
- Ad hoc duties as and when required by the business.

**Health & Safety**
- To have an understanding and work to policies relating to statutory H&S obligations

**Training - **Complete all mandatory training modules annually: -**

Data Protection Awareness

Healthy Working

Fire Safety Plus

Health & Safety Induction

Whistleblowing

Cyber Security

Fraud Prevention

Anti-Money Laundering

Anti-Bribery

Code of Conduct

Unconscious Bias

Modern Slavery

**Stakeholders**

Clients

Prospects

Customers

Colleagues in all departments

Newable Group Boards

**Knowledge/Experience**
- Confident user of Microsoft office 365 (Word, Excel and Outlook) Strong and professional communication skills both written and verbal as well as presenting
- Minimum Grade C in English and Maths (or equivalent)

**Key skills/behaviours required for this role**:

- Focused with an attention to detail
- Be a self-starter working harmoniously both independently and as part of a team
- Resilient and embraces change
- Excellent communicator and telephone manner
- Building Relationships
- Ability to prioritise and manage own workload
- Constantly reprioritising ever-evolving task list
- Commercial Awareness
- Have a pro-active approach in learning and engaging.
- Driven and team orientated with a strong desire to compete and win
- Results driven with a positive attitude
- Willingness to learn and adapt
- Working effectively
- Curious
- Approachable

**What will we offer you?**
- £27,000 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription

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