Area Dispatcher

3 months ago

Dundee, United Kingdom Nicholas Hendry Full time

**Area Dispatcher (Helpdesk) - Dundee**

**Permanent post**

**£22,000 per annum**

Are you an experienced problem solver seeking a new role in Dundee?

Have you got prior experience supporting customers with general queries?

Are you looking for a new permanent role, within a supportive team?

Yes? If so, then this could be an ideal new role for you

Nicholas Hendry is currently working with a well-known, Dundee-based business that is currently enjoying a period of sustained growth. Our client is an instantly recognisable local employer that, due to continued expansion is looking to hire an area dispatcher with similar experience in a service role.

To be successful in this post, you'll need to have previous experience in a similar role, specifically where you have been responsible for providing support to customers over the phone, obtaining necessary information & logging requests.

**Key Experience**:

- Log and, where applicable, deal with customer queries and complaints
- Accurately update customer databases ensuring prompt and accurate information is captured
- Liaise with customers’ site staff to effect immediate resolution to faults
- Manage Service Requests through to completion
- Updating customer databases
- Controlling and co-ordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction
- Manage Engineer appointments & annual leave
- Completion of daily/weekly and monthly reports

This is a unique opportunity to join a well-established local brand in the Dundee area and you'll join the business at an exciting period of growth. This role boasts a competitive salary, pension scheme & clear career progression.

**Salary**: From £22,000.00 per hour

**Benefits**:

- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 32296

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