Customer Service Advisor
2 weeks ago
**Role - Customer Service Advisor**
**Work From Home - Remote Work 4 days of the week with only 1 day in the office**
**Fulltime / Permanent**
**Location - Newcastle upon Tyne**
**Work Days - Monday to Friday / 9am to 5:30pm**
Netwirking are pleased to be working together with one of the fastest rising Tech firms in Newcastle upon Tyne who are looking for a motivated, keen and driven individual, with experience of working in a customer service role to join their team.
The business continues to grow and as a result of this they are looking for someone to help drive the company forward.
**Key Responsibilities Include**:
- Contact customers who have used our service based off data finds and analytics.
- Analysis of customer and client interaction.
- Manage a significant number calls to customers on a daily basis.
- Report daily performance analysis.
- Identify those customers who have used the website and garner feedback via courtesy call.
- Contribute to team and individual daily targets.
- Interpret basic data and trends.
**Required skills and experience**:
- Customer Service experience
- Team player
- Displays strong interpersonal and communication skills.
- Is well organised and able to prioritise workload.
- Shows a willingness to contribute to team and business targets/projects.
- Is equally comfortable working individually and as part of a team.
- Holds a tenacious self-motivated outlook.
- Is keen to further their own personal development
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