Customer Services Administrator

OBJECTIVE

We require a full time Customer Services Administrator for our growing school’s photography business based in Winchcombe.

You are partly responsible for the Sales Office, ensuring all activities are organised, planned for, and completed, all in line with company standards and expectations.

MAIN TASKS AND RESPONSIBILITIES

Customer service call handling and dispute resolutions

Database entry, mail merges and record keeping

Organising diary dates and co ordinating with other staff members

Online ordering, trips to post office and shops

Booking courier collections and packing when necessary

Processing photo orders when required

Dealing with commission totals and issuing cheques

Ensuring adherence to quality standards and company expectations

Developing effective working relationships with staff and clients

Managing a log of all customer liaisons and identifying any improvement opportunities to increase customer satisfaction

Sales calls, introducing DSP to potential clients and booking new rep appointments

Working closely with area sales reps and providing office support

Flexibility to cover the changing needs of the business at each academic term

Contributing towards the cleanliness standards of the working environment

Any other activities as required to support the company and Managing Director

EDUCATION AND EXPERIENCE

Degree in Business Administration or equivalent is desirable but not essential

Some knowledge of administrative practices and procedures

Excellent working knowledge of Microsoft suite

Experience of working in an office is essential

KEY SKILLS AND COMPETENCIES

Working independently with ability and confidence, whilst being compliant with internal policies and processes

Strong organisational skills and time management to meet deadlines

Attention to detail and accuracy

Good verbal and written communication skills for a diverse range of clientele

Be able to multi-task and stay focused on delivering the end goal

Good telephone manner

Able to take direction and managerial feedback in a positive manner

Polite and friendly attitude

Able to be flexible with working hours and open to overtime in busy periods

DETAILS AND BENEFITS

Full time, 5 days a week, 8am-4pm (30 minutes lunch) with overtime throughout the year

7 weeks company shutdown - 1 week at Easter, 4 weeks of summer, 2 weeks atChristmas

The start date will be January 2024.