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Billing and Collections Administrator

4 months ago

Cardiff, United Kingdom BUUK Infrastructure Full time

**Salary** £24,806**

**Location** Cardiff**

**Expiry** 14/02/2024 23:59**

**Contract** Permanent**

**The Vacancy**

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a **Billing and Collections Administrator** who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’.

**As the Billing and Collections Administrator** **your key responsibilities are**
- Updating customer records
- Providing contract management support, including account closures
- Assisting customers with direct debits and raising refunds
- Carrying out advanced bill checks and estimating meter readings
- Making outbound calls to customers

**About you**
- Experience of customer service
- Excellent communicator at all levels
- Proactive approach and committed to succeed
- A desire to help others
- Passionate about working towards targets
- Highly organised and motivated
- Customer and people focussed

**What can you expect from us**
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

**Our group**:
Our group of companies designs, constructs, owns, and operates utility infrastructure networks throughout England, Wales and Scotland. We are the only partner to the new-build sector delivering infrastructure for all utilities - from gas, electricity, water and wastewater to future-proof fibre and heat networks.

**What's the best thing**
**about BUUK?**:
**We asked our people.**

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

**We all matter.**:
**Find out about our supportive culture.**

Hear how our shared sense of mutual respect and belonging underpins our culture and supports us all.

**Vision, Mission and Values**:
Our vision, mission, and values are the foundations and the future of BUUK. They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities - and for one another.