Retail Sales Advisor

5 months ago

West Drayton, United Kingdom Totally Wicked Full time

At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.

Our success comes from 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.

We like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.

All of our e-liquids are manufactured by us, here in the UK and go through rigorous testing to ensure they are of the highest quality, whilst also offering the best variety of e-cigarettes on the market.

You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do

**We are continuing to expand our retail network and now have the following vacancy**:
West Drayton (contracted to 16 hours, expected working hours to vary between 20-24)

**A bit about the role**
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with lone working
- Be flexible to work across 7 days
- Be over 18

**In return, we’ll give you**:

- A competitive salary
- Branded uniform
- 22 days holiday (plus Bank Holidays)
- Ongoing training, development and career opportunities
- Generous staff discount
- Healthcare Cashplan *
- Cycle / Tech schemes *
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Quarterly Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more
- Successful applicants will be required to undertake a disclosure and barring service (DBS) check_
- **No agency interest**_
- Some benefits require a qualifying period of employment**_

**Job Type**: Part-time

**Benefits**:

- Cycle to work scheme
- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Application question(s):

- Our team members in Totally Wicked need to have flexible schedules that include evenings, weekends, and some holidays. Please describe your availability.
- Have you ever worked for a business that implemented a specific sales structure or strategy guide for interacting with customers? Please describe your experience and how you adapted to this structure.
- Can you provide examples from your past experiences that would demonstrate how they would be advantageous for a position at Totally Wicked?
- Do you drive with access to a vehicle? (Not a pre-requisite but advantageous)

Work Location: In person

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