Head of Stores

2 weeks ago

Warrington, United Kingdom Sofology Full time

Your new role
You'll be leading our retail teams to deliver an unrivalled shopping experience, for every single customer, every single time. Reporting to you will be 5 experienced Regional Managers, and you will oversee approximately 57 stores overall How exciting..

**Who?**
- You're easy going, and just generally great to work with. Everyone has a voice so communicating in the right way, but not overpowering is super important
- You take a human approach to the way you lead your teams
- Your passion is naturally contagious and brings your team along the journey with you
- You won't be afraid to be assertive and challenge when you feel it’s warranted, just do it in the right way
- We’re down to earth, so it’s important you are too

What you'll be doing
- Driving high performance across all stores and delivering against our goals
- Researching and innovating to support future modernisation of stores, with the aim of flexing to customer buying behaviours. So, they can shop in the way that they want to.
- Leading the strategic direction for stores with a relentless approach to continuous improvement
- Unwavering commitment to offering an unrivalled sofa experience to every customer that comes in to our stores
- Pushing the boundaries of sofa retailing to support in the delivery of our plans by having a market disruptive mindset
- Having a no limits approach to enhancing the customer experience and never settling for second best
- Delivering excellent scores on our Your Say Survey
- Ensuring our stores are compliant and do things in the right way
- Ensuring delivery of of our store based goals and indicators and never missing an opportunity to make things better
- Work closely with our brand team to support with driving footfall into our stores and thinking of innovate ways we can attract more customers
- Delivering excellent NPS results in all of our stores.
- Instilling and embedding a coaching culture at all levels across the retail estate
- Being a champion for our inclusion agenda - we’re an inclusive business and that's who we are
- Identify top talent within our stores teams to ensure we are developing the Head of stores of the future

Skills/experience.....

Multi-site retail management experience

Experience of leading high performing teams to achieve and exceed a multitude of targets

Experience of delivering and landing large projects

Industry leading coaching and development skill set

Ability to influence at a Senior level

A passion for innovating and change management

Proven success at delivering exceptional customer service standards

A little about sofology
At Sofology, sofas are SO our thing - but so are our people In fact, people are our greatest asset and that’s why we are completely committed to our ED&I strategy, So For All. We are working passionately with all of our colleagues across the business to learn, understand and be completely enthralled into continuing to make Sofology an equal, diverse and inclusive place to work.

It’s important to us to make sure that we don’t just look for new talent to ‘fit in’ with our culture, but instead, we look for incredible talented colleagues to ‘add’ to our wonderful culture.

Sofology benefits
- A great basic salary & a very generous bonus
- Professional Qualifications Learning & Development
- 30% discount across the group & 15% for friends & family
- High street Discounts with 100’s of great brands
- Contributory Healthcare Pension
- Employee Assistance Programme for all colleagues & your household
- Moment that matter additional holidays - i.e your birthday off
- Company Car or Car Allowance
- Holiday buy back scheme - up to 5 days a year

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