Dual Account Manager

2 weeks ago


Chorley, United Kingdom Recruit Moore Ltd Full time

Recruit Moore have been approached by our client in Chorley to support them in finding a Dual Account Manager to join their growing team

In this role, your primary purpose will be to support your customers by encouraging genuine long-term relationships with your portfolio, to manage the contract renewal process and to demonstrate value through providing reliable service on a consistent basis.

Our client is looking for someone who is a professional and multi skilled individual, who can demonstrate a very high level of customer focus and attention. You must be commercially minded and a strong relationship builder.

Duties to include -- Responsible for a varied portfolio of customers - both account management (80%) and sales (20%)
- Provide a reliable and amazing standard of service as the single point of contact for your portfolio
- Co-ordinate the delivery of all services to your customers
- Clear, professional and effective communication
- Continuously review your portfolio to identify opportunities, risks and successes
- Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
- Maintain up-to-date records on behalf of the customer using the appropriate systems and processes
- Renewal of contracts
- Ownership of tendering, price analysis and presentation of all contract proposals to your customers
- Complete data protection, data integrity and GDPR checks as required
- Resolve contract termination and objection issues at contract renewal
- Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
- Assist on the collection of non-payments of invoices
- Prepare monthly reports for customers

Our client is looking for someone who can demonstrate a 'can do attitude’ and go that 'extra mile’. You will also need to be a team player, self-motivated and have excellent communication and organisational skills.

You must be good at building and maintaining strong professional relationships.

You will ideally have previous energy experience, but not essential.

Hours - 08:30 - 17:30 with an hour for lunch.

Salary - £25,000 - £30,000 + £3k KPI bonus, plus commission.

Recruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.


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