Bar Staff

2 months ago

London, United Kingdom Opera Holland Park Full time

**Job Title**: Bar Staff

**Department/Team**: Bar team

**Reports to**: Bar & Hospitality Manager

**Contract type**: Casual, fixed-term contract

**Location**: Opera Holland Park Theatre, Holland Park, Ilchester Place, W8 6LU, London UK.

**Probation period**: 2 weeks

**Notice period**: 1 week for either party

**Hours**: Usual pattern of working hours is 4.30/5pm to 9.30/10pm on each performance night. The usual matinee pattern of working hours is 11am-4.30/5pm. A certain degree of flexible working is expected as required.

**Hourly wage**: £13.15 per hour

**Additional Benefits**: continuous dedicated training in areas such as First Aid, Fire Marshalling, Dementia Friends and Mental Health First Aid

**Contract duration**: 16 May-17 August 2024 with rotas normally to be sent one month in advance. Training day is pencilled for 16 May.

**Purpose of job**

Our friendly and dynamic bar team are responsible for delivering exceptional customer service while serving a range of drinks and snacks to our audience before opera performances and during the busy interval.

Working in a fast-paced environment, the bar team ensure that guests have an enjoyable and seamless experience, assessing customers' needs and preferences in order to make recommendations.

Successful applicants will have excellent communication skills, a friendly demeanour, and the ability to multitask effectively.

**Role expectations**

Bar Staff can expect to be exposed to the elements for the duration of the festival season. The role will require a lot of standing and walking during each shift. The team will be expected to stock and re-stock the bars, do some lifting of boxes, ice, sort out stock deliveries etc.

**Responsibilities**:

- Preparing the bars for service
- Greeting customers and creating a welcoming environment
- Taking order and preparing pre-orders through Square
- Serving drinks at the bar or at patrons' seats
- Keeping the bar clean and well-stocked
- Dealing with any disturbances in a polite but firm manner
- Working as part of the customer experience team on site (including Duty Manager, Box Office team and Front of House team) to create a safe environment for staff and audiences at all time

**Job Requirements**

We are looking for bar staff who are welcoming, personable, confident and reliable. For this role, we welcome those with relevant experience as well as those who will display potential: we want someone who is committed to exceptional customer service and high-standards in everything they do.

**Essential criteria**
- Customer-orientated approach
- Ability to work well within a small dedicated team
- To be thorough and pay attention to detail
- Patience and ability to remain calm, positive and professional when working under pressure
- Ability to be creative and resourceful in problem solving
- Excellent verbal communication skills
- Reliable with excellent time management skills

**Desirable criteria**
- First Aid/Emergency First Aid, Fire Marshal Training
- Experience in a demanding customer-facing environment, either in the theatre or other industries
- Experience in working in the drinks industry
- Knowledge of opera, ballet, theatre, and/or other art forms

**Job Types**: Part-time, Fixed term contract
Contract length: 3 months

Pay: £13.15 per hour

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person

Application deadline: 22/04/2024
Reference ID: Bar Staff
Expected start date: 16/05/2024

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