Associate Director, Medical Information

3 weeks ago

London, United Kingdom EVERSANA Full time

**Company Description**
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
**Job Description** THE POSITION**:
Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non
- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations.

Must be legally eligible to work in the European Union or the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
PEOPLE MANAGEMENT
- Manage direct reports, including mentoring, coaching, training, goal setting and feedback.
- Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position.
- Support staff development and career development.
- Support the hiring and recruitment of MICC staff.

CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT
- Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
- Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements.
- Assist with developing and executing Medical Information operational strategy and strategic initiatives.
- Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L).
- Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals.
- Direct the daily operations of the MICC. This includes active monitoring of current workload (call volume, inquiry volume, phone staffing/coverage) and making adjustments or directing/reassigning staff to specific tasks/functions as warranted.
- Oversight and review of daily/monthly schedules, schedule planning, reviewing and approving or denying requests for PTO based on operational needs/workload/staffing.
- Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff.
- Identify and deliver appropriate project management training programs to existing and emerging CM-TL.
- Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA- MICC).
- Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.
- Manage client invoicing.

TEAM LEADERSHIP
- Mentor junior staff. Provide initial and ongoing training to staff.
- Ensure staff performance and proficiency across client product(s) & procedures.
- Monitor and update client resources to ensure staff have the most accurate and current information.
- Maintain client and cl

  • Associate Medical Director

    2 weeks ago

    London, United Kingdom Circle Health Group Full time

    **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an opportunity for a Associate Medical Director to join our team.** **This is a Full-time role for 37.5 hours a week. Normal business hours.** **Applicants...

  • Associate Medical Director

    2 weeks ago

    London, United Kingdom Circle Health Group Full time

    **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an opportunity for a Associate Medical Director to join our team.** **This is a Full-time role for 37.5 hours a week. Normal business hours.** **Applicants...

  • Associate Director, Medical Information

    3 weeks ago

    London, United Kingdom EVERSANA Full time

    Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients,...

  • Associate Director, Medical Information

    2 weeks ago

    London, United Kingdom EVERSANA Full time

    Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients,...

  • Associate Director Medical Affairs

    3 weeks ago

    London, United Kingdom Cpl Life Sciences Full time

    **Reference Number**: JO-2211-505165 Associate Director Medical Affairs **Rate**: Negotiable **Job Type**: Contract **Location**: Central London / West End Medical Affairs Associate Director - 12 Month Contract - Remote - £950 Per Day (Umbrella) A global pharmaceutical specialising in Influenza and Vaccines is currently in need of a Medical Affairs...

  • Associate Director, Medical Information

    3 weeks ago

    London, United Kingdom EVERSANA Full time

    Job DescriptionTHE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...

  • Associate Director, Medical Information

    2 weeks ago

    London, United Kingdom EVERSANA Full time

    Job DescriptionTHE POSITION:Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and...

  • Associate Director, Medical Information

    3 weeks ago

    London, United Kingdom EVERSANA Company Full time

    At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve...

  • Associate Director, Medical Information

    3 weeks ago

    London, United Kingdom EVERSANA Company Full time

    At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve...

  • Associate Director, Medical Information

    3 weeks ago

    London, United Kingdom EVERSANA Company Full time

    At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve...

  • Associate Medical Director

    1 week ago

    City of London, United Kingdom Vitality Full time

    **Vitality, Associate Medical Director, London, £Competitive + Benefits + Bonus** **Hybrid role**: - 2 days a week in the office, 3 days a week at home. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier...

  • Associate Director Medical Affairs

    5 days ago

    London, United Kingdom Cpl Life Sciences Full time

    **Medical Affairs Associate Director - 12 Month Contract - Remote - £950 Per Day (Umbrella)** **A global pharmaceutical specialising in Influenza and Vaccines is currently in need of a Medical Affairs Associate Director to help launch manage the med info call centres across the UK and Europe; as well as help the geo-expansion into the...

  • Associate Medical Director

    2 months ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director, Immunology Job Type: Permanent Associate Medical Director, Immunology Benefits: Car allowance, bonus, pension, healthcare, LTIs We’re excited to be working alongside our client who brings life changing medicines to millions of patients worldwide. This renowned Pharmaceutical company is looking for an Associate Director to...

  • Associate Medical Director

    4 weeks ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director, Immunology Job Type: Permanent Associate Medical Director, Immunology Benefits: Car allowance, bonus, pension, healthcare, LTIs We’re excited to be working alongside our client who brings life changing medicines to millions of patients worldwide. This renowned Pharmaceutical company is looking for an Associate Director to...

  • Associate Medical Director

    1 week ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director, Immunology Job Type: Permanent Associate Medical Director, Immunology Benefits: Car allowance, bonus, pension, healthcare, LTIs We’re excited to be working alongside our client who brings life changing medicines to millions of patients worldwide. This renowned Pharmaceutical company is looking for an Associate Director to...

  • Associate Medical Director

    1 week ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director, Immunology Job Type: Permanent Associate Medical Director, Immunology Benefits: Car allowance, bonus, pension, healthcare, LTIs We’re excited to be working alongside our client who brings life changing medicines to millions of patients worldwide. This renowned Pharmaceutical company is looking for an Associate Director to...

  • Associate Medical Director

    3 days ago

    London, United Kingdom X4 Group Full time

    A renowned, well established agency is currently looking for an Associate Medical Director to join their team! **The company** They are a hugely successful, friendly agency who are large at first look, but operate as lots of smaller, independent agencies, all with different specialities. Their structure is based on not overworking their employees, and they...

  • Associate Director, International Medical

    2 weeks ago

    London, United Kingdom Apellis Full time

    **Position**:Associate Director, International Medical Communications **Reports to**:Director of Medical Affairs **Location**: Zug, Switzerland, or remote within the UK and Europe **Position Summary**: The International Associate Director of Medical Communications in Medical Affairs is a key member of the European medical affairs team who will work...

  • Associate Medical Director

    2 months ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director-Medical Leadership Team Job Type: Permanent Associate Medical Director – Medical Leadership Team Benefits: Car allowance, bonus, pension, healthcare Are you a Medical Affairs Leader? Do you want to take the step up in your leadership career and support a reputable business on their Medical Leadership team? Cpl Life...

  • Associate Medical Director

    3 weeks ago

    London, United Kingdom Only Medics Full time

    Associate Medical Director-Medical Leadership Team Job Type: Permanent Associate Medical Director – Medical Leadership Team Benefits: Car allowance, bonus, pension, healthcare Are you a Medical Affairs Leader? Do you want to take the step up in your leadership career and support a reputable business on their Medical Leadership team? Cpl Life...