Head of Customer Services

1 month ago

Milton Keynes, United Kingdom Volkswagen Full time

**Location: Milton Keynes (Hybrid)**

**Salary: £68k to £90k depending upon skills and experience**

**Benefits: Company Car, fuel card**_, _**bonus, pension, private medical, 27 days holiday plus much more**

**Closing date: 7**th** March 2023**

Is the Customer at the heart of everything you do?

Do you lead with flair and fairness, exhibiting role model behaviours?

Are you a change manager with experience of increasing effectiveness and delivering great customer outcomes?

Have you got experience of working in a Financial Conduct Authority (FCA) regulated environment, with a track record of achieving high levels of operational compliance?

Are you passionate about colleagues, about their welfare and their development?

Do you want to be part of the customer experience transformation we are about to embark on?

Are you passionate about developing a career with VWFS? If the answer is yes, then we would love to hear from you

**The role**

We have an exciting leadership opportunity for an experienced **Head of Customer Service** to lead a large **Customer Service **operations department. Reporting into the Customer Operations Director as part of the Customer Operations leadership team, you will be responsible for Retail Customer Service and Retail Contract Hire customers, who have queries about their finance agreements. Queries range from a quick request for a settlement figure to complex queries relating to End of Contract options, Refinance / Extension requests, Credit Reference Agency interfaces and a number of other processes that require attention under service level agreements that you would expect from vehicles within the Volkswagen Group Brands

Colleagues are based in Milton Keynes and outsourced partners currently based in Swansea and Glasgow, with processes split between them that require assessment with an end to end customer view and a different way of working. You will have experience of process refinement and improvement with a customer and colleague lens, including automation and robotics, working with directly employed colleagues and outsource supplier partner arrangements

Customers will be at the heart of everything you do in our FCA regulated environment and you be aware of our regulatory obligations towards our customers and for our business. As part of the role, you will ensure that risks are highlighted and resolved in an open, honest and collaborative manner.

**This is a ‘Certified’ role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA’s Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.**

**About you**

You will have highly developed leadership skills and be able to communicate with all levels of colleagues throughout the organisation, with a focus on supporting and developing colleagues at the front end who are the voice of our customers. You will genuinely enjoy getting your hands dirty and understand colleague needs, but have the gravitas to make things happen with your excellent stakeholder management skills and expertise

As part of a tight Customer Operations leadership team, you will support your peer group who put the customer at the heart of everything we do, along with high colleague engagement focus before your own development and desires

**What’s in it for you?**

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us

**About Volkswagen Financial Services**

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

  • Head of Customer Service

    1 month ago

    Milton Keynes, United Kingdom MERJE Ltd Full time

    My client is looking for a Head of Customer Services who will be responsible for leading the operational functions within Customer Operations and aligned to the longer term Customer Experience vision. **Responsibilities**: - Lead and motivate the operational areas performance and delivery in all aspects; developing an effective operational leadership team...

  • Bar Staff

    6 days ago

    Milton Keynes, United Kingdom Nags Head Full time

    The Nags Head, Great Linford is looking for energetic people to join our bar team. Experience is preferred but not essential. Must be flexible with shifts, and be able to work weekend and evening shifts. Around 20-30 hours per week, with the opportunity for more over the busier summer months. **Responsibilities**: - Provide excellent customer service -...

  • Customer Service Representative

    6 days ago

    Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of...

  • Customer Service Specialist

    1 week ago

    Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Altitude-Recruitment Limited Full time

    An excellent Customer Service opportunity to suit someone looking progress their Customer Service career.  This role is hybrid, based at the Head Office of a corporate global company in Milton Keynes. You will be required to deliver excellent customer service to all customers, as an 'information and administration provider' providing the highest level of...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    Location: Tongwell, Milton Keynes - fully office based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1 hour lunch break. Duration: 12 months initially Basic Rate: £12.00 per hour Quality personnel are currently looking for a Customer service advisor for our luxury motor industry client based in Tongwell. This is a busy team so the successful candidate...

  • Customer Service Representative

    1 week ago

    Milton Keynes, United Kingdom BMI Group Full time

    **Empower, Connect, Evolve, **and** Inspire - **these are the values that drive us and make **BMI **a company where you can thrive and grow. **Customer Service Representative** Office address: BMI House, Kiln Farm, Milton Keynes, MK11 3LW (Head Office for UK & Ireland business) Monday - Friday (40 hour week) Rotational shifts: 7:30 - 4:30pm, 8 - 5pm,...

  • Head of Customer Success Emea

    1 month ago

    Milton Keynes, United Kingdom Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Service Team Lead

    14 hours ago

    Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Team Leader Customer ServicenHours: 9-5, Monday – FridaynHybrid: Milton KeynesRole purposeThe role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team.Use experience and skills to lead and support the team managing customer...

  • Customer Service

    4 days ago

    Milton Keynes, United Kingdom The Best Connection Employment Group Full time

    Our client based in Bletchley, Milton Keynes is looking for a **Customer Service Administrator**. The hours of work are from Monday - Friday 9am - 6:00pm and two Saturday per month - 8am-1pm. The role is a temp to perm - after 12 weeks of probation, permanent opportunity is available. The pay rate is £11 per hour. **Responsibilities of the Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Altitude-Recruitment Limited Full time

    An excellent Customer Service opportunity to suit someone looking progress their Customer Service career. This role is hybrid, based at the Head Office of a corporate global company in Milton Keynes. You will be required to deliver excellent customer service to all customers, as an 'information and administration provider' providing the highest...

  • Customer Service

    1 month ago

    Milton Keynes, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Minimum Qualification, Skills & Experience Requirements for the Role** **Academic**: Degree level qualification in area of business desirable. **Professional Experience**: At least 2 years of experience in Customer Service role. Attention to detail/accuracy and good time keeping. **Key Tasks and Core Responsibilities** The duties of...

  • Out of Hours

    5 days ago

    Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...

  • Customer Service Team Lead

    14 hours ago

    Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Team Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...

  • Customer Service

    5 days ago

    Milton Keynes, United Kingdom Reed Business Support Full time

    **NO PREVIOUS OFFICE EXPERIENCE REQUIRED** If you have provided **customer service** within a retail, hospitality or call centre environment or have fantastic communication skills and looking for a new role, this role could be for you. **Location**: Milton Keynes **Hours**:Full-time 40hrs/week by rota **Job Types**: Full-time, Permanent **Salary**:...

  • Head of Education, Skills and Work

    4 weeks ago

    Milton Keynes, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMP/YOI Woodhill - 70505** **£44,332 - £53,201** **Milton Keynes**: - Tuesday 14th February 9:30-10:30am - Friday 17th February 9:30 - 10:30am **Background to the Role** The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom ASC Connections Ltd Full time

    **Head of Operations** As the Head of Operations for this technology-based business you will lead a cross functional team to deliver a high-class service to its customer base within the UK and across the globe. You will create an environment which allows each individual to shineand deliver the best possible service to it's customer base. You will also be...

  • Spanish Speaking Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Thomas Brown Recruitment Full time

    Exciting global company are looking for SPANISH **/English** speaking Customer Care Advisors to join their European Head Office team. FABULOUS COMPANY, GREAT PRODUCTS AND PEOPLE!! **HYBRID WORKING- DO NOT APPLY IF YOU CANNOT WORK IN MILTON KEYNES FOR 1 OR 2 DAYS A WEEK, REMOTE WORKING REST OF THE TIME** **WORKING HOURS 08.00 - 4PM GMT Monday - Friday (with...

  • Romanian Speaking Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Thomas Brown Recruitment Full time

    Exciting global company are looking for ROMANIAN **/English** speaking Customer Care Advisors to join their European Head Office team. FABULOUS COMPANY, GREAT PRODUCTS AND PEOPLE!! **HYBRID WORKING- DO NOT APPLY IF YOU CANNOT WORK IN MILTON KEYNES FOR 1 OR 2 DAYS A WEEK, REMOTE WORKING REST OF THE TIME** **WORKING HOURS 08.00 - 4PM GMT Monday - Friday...

  • Customer Service Adviser

    1 month ago

    Milton Keynes, United Kingdom Hiring Green Energy Full time

    We are seeking a dynamic and experienced Outbound Customer Service Adviser to join our team. As an Outbound Customer Service Adviser, you will be responsible for contacting existing customers to offer them additional products or services, as well as resolving any issues or concerns they may have. **Responsibilities**: - Make outbound calls to customers to...