Customer Experience Advisor

2 weeks ago


Bromsgrove, United Kingdom BDHT Bromsgrove District Housing Trust Full time

**Interview Date: Thursday 17th August 2023**

We have an exciting opportunity for a Customer Experience Advisor to join our team. We’re seeking an individual passionate about delivering exceptional customer service and thrives in a fast-changing environment.

Our mission is to resolve customer queries swifty and work collectively to make a real impact on our customers experience. We’re striving for 97% customer satisfaction by 2025.

But it doesn’t stop there With your superb organisational skills, you’ll take charge of managing appointments and coordinating with both internal teams and external contractors. By ensuring an efficient repairs service, you’ll keep our customer informed every step of the way, leaving them impressed and satisfied.

If you are an exceptional communicator, dedicated to providing outstanding customer service and have experience working in high energy team environments or similar, this is the perfect role for you.

**What we can offer in return**:

- 32 days annual leave plus bank holidays and holiday buy back scheme
- Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme
- Retail Discounts
- Free Parking and Free Refreshments
- Life insurance is also available to members of the pension scheme



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