Customer Account Advisor

2 weeks ago

Bradford, United Kingdom Anchor Full time

**Job Title: Customer Account Advisor**

**Location: Bradford (Hybrid working available following successful probationary period)**

**Salary: £26,100 per annum depending on experience**

**About Us**

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

**About the role**

**As a Customer Account Advisor, you will be responsible for;**
- Recovering debt from existing and former customers whilst delivering excellent customer service, in line with Anchor values.
- Identifying improvements in how we manage debt.
- Working closely with the financial inclusion team to support customers.
- Managing internal and external stakeholder relationships.
- Following policies and procedures relating to debt recovery.
- Maintaining excellent knowledge of debt recovery matters.
- Training and supporting your local teams to provide great service

**About You**

**If you have experience of**:

- Working in a customer focussed environment.
- Debt recovery processes for rented and homeownership tenures.
- Handling complex resident issues.
- Building and maintaining effective relationships with internal and external stakeholders.
- Handling confidential and sensitive information.
- Ability to work on own initiative but also be part of a high performing team

**It would be great if you also have**:

- Knowledge of relevant operational procedures in the management customer debt recovery.
- Clear understanding of critical areas of compliance and external regulatory legislation.
- Knowledge of the expectations of the of the Regulator of Social Housing
- Awareness regarding Safeguarding of vulnerable adults and the Mental Capacity Act

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

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