Insight and Business Services Lead

1 month ago

Birmingham, United Kingdom National Highways Full time

**Your new role**

National Highways currently has an exciting opportunity for an Insight and Business Services Lead to join the Health, Safety and Wellbeing (HSW) division within the Safety Engineering and Standards directorate. We care deeply about improving safety for our people, our suppliers and our customers. We are passionate about the importance of mental, as well as physical health in achieving our vision of getting everyone home safe and well.

This is an exciting and challenging role, that requires an organised individual, who is intellectually curious and able to pull simple, compelling 'so what’ insight from complex data and other sources, and able to demonstrate great customer care, technical, leadership, stakeholder management and strategy skills. You will also be leading our team’s business services; that provide personal assistant and secretariat functions, correspondence management, and business/resource management for a team of 50+ health safety and wellbeing experts, and other professionals. You’ll lead this small cross-site team of analytical, technical, and business co-ordinators that manage and provide this essential work, delivering meaningful information, knowledge and services into the hands of our front-line teams and their leaders, to get them home safe and well.

We operate hybrid working with regular travel expected for at least monthly meetings in Birmingham and Bedford routinely, as well as other sites where your team will be based. This role could be based from any of our following locations: Birmingham, Bedford, Guildford, or Bristol.

**What you’ll be leading on**
- Leading both routine and demand-led delivery of health, safety, and wellbeing (HSW) insight and accurate Health Safety and Wellbeing data for the company (circa 6600 colleagues).
- Leading business services to the HSW team (circa 60 colleagues). This will require managing team resources, priorities, and efficiency in a fast paced, complex setting.
- Drive innovation in HSW insight creation, and improvements, to better meet our users’ needs, putting them first and ensuring HSW improvement is at the centre of our plans.
- Deliver excellent user and stakeholder engagement around our HSW insight and data, as you interact with users and partners at all levels. Use this to create compelling stories that change the HSW narrative.
- Take ownership of our systems, information and associated processes that support what we do, and assure their integrity through audit, assurance and compliance reporting.
- Represent our work, our insight and our data and its value, at expert groups in National Highways and externally. Lead and maintain external benchmarking to inform insights and strategy.

**To be successful you’ll need**
- Demonstrable experience of using a variety of styles and methods to communicate clearly and confidently to a range of technical and non-technical audiences.
- To be an excellent collaborator who can work seamlessly across a wide range of stakeholders, at all levels of seniority, and influence stakeholders
- Experience of creating Executive/Board-ready content with understanding of analytics skills, data visualisation and benchmarking, synthesising complex and ambiguous information.
- Ability to lead a team including managing competing team priorities, achieving challenging targets, and meeting deadlines while maintaining quality and accuracy of outputs.
- A good understanding of infrastructure/asset management, and/or Health and Safety.

**A bit about us**

Safety, Engineering and Standards (SES) is an exciting place to work. SES key priorities are to support world class operational delivery and technical advice for our road network, provide support services to lead, enable and innovate in the development of the Strategic Road Network and provide expert advice on matters relating to health and safety.

If you are looking for a challenging, exhilarating and world class organisation then join one of our dedicated, professional teams leading on technical services, health and safety, sustainability, and diversity agendas for National Highways

**Want to know more?

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