Dental Receptionist

4 weeks ago


Glasgow, United Kingdom Orthodontic Lounge Glasgow Full time

Trainee receptionist

Orthodontic Lounge Glasgow is seeking a trainee receptionist to add to our team. We are based in Glasgow city centre the heart of Buchanan Street. We are a newly renovated 4 chair practice.

As we are a referral practice we require a new addition to our growing team to help with the front desk. This individual will be front of house with our lead receptionist.

**Key Responsibilities**:

- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognizing barriers to communication.
- Ensure that complex calls from anxious and distressed patients are passed to appropriate person to deal with effectively and appropriately or escalated to senior staff member if appropriate.
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient SFD system on behalf of others.
- Draft general correspondence on behalf of the team.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems and patient records
- Input data into organisational systems or in-house records.
- Cover colleagues, where necessary, which may require working on other sites.
- Monitor and maintain secure stamp allocation, petty cash refunds for expenses and keys held on site.

Training will be given to the right person.

Some dental experience if preferred but not essential.

**Job Types**: Full-time, Part-time
Part-time hours: 22.5 per week

**Salary**: From £8.50 per hour

**Benefits**:

- Company pension

Flexible Language Requirement:

- English not required

Ability to commute/relocate:

- g1 2lw: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person


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