Client Contact Team Executive

2 months ago

Chichester, United Kingdom Advanced Resource Managers UK Full time

The Client Contact Team (CCT) are responsible for delivering first-level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.
Key responsibilities and accountabilities include:

- Responding and resolving all inbound client, prospect and general enquiries for EMEA and parts of APAC
- Conducting outbound client welcome and ownership calls for EMEA and parts of APAC.
- Routing client enquiries to second-level technical teams for resolution, where required.
- Soliciting Brand, Product and client Experience feedback on all aspects of RRMC offerings
- Capturing and recording of client data/insights the RRMC CRM system, ensuring adherence to all compliance & GDPR processes
- Support the business in obtaining direct client access and achieving high data quality in the RRMC CRM system.
- Issuing Welcome letters to owners
- Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports
- Acting as the global centre of competence to the global CCT's, pro-actively liaising with key stakeholders and sharing knowledge/ "best practice"
- Supporting the delivery of assigned business campaigns.
- Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.
- Educated to minimum A Level or equivalent.
- Fluent in English (written & verbal) other languages are desirable (Arabic / Russian / Japanese / Korean / Chinese / German) but not essential.
- Good level of experience in Luxury/ Automotive call centre environment
- Be extremely consumer-centric, understanding how modern luxury works.
- Be internationally-minded with an understanding/appreciation of different cultures / be able to work effectively across cultures.
- Able to build strong relationships beyond commercial with UHNWIs distributed globally engendering trust and loyalty.
- Experience in managing & working with data.
- Accuracy and attention to detail
- Thrives in a team environment but is also self-motivated - demonstrates tenacity, and resilience, strives to deliver results.
- Experience using & creating reports in CRM tools.
- Presentation skills - confidence to present formally to internal and external audiences.
- Enthusiastic, personable and bubbly personality

Disclaimer:

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