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Customer Service/business Admin Apprentice

4 months ago


Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Apprenticeships - Admin**Grade**
- Apprenticeship**Contract**
- 18 months (Fixed Term Apprenticeship for 18 months)**Hours**
- Full time - 37.5 hours per week**Job ref**
- 180-A-245117**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division A**Town**
- Cambridge**Salary**
- £14,400 p.a. rising to National Minimum Wage after 12 months in post**Salary period**
- Yearly**Closing**
- 21/03/2024 23:59**Interview date**
- 04/04/2024Job overview

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

We are delighted to offer an apprenticeship in the **Bowel Cancer Screening Administration Team **for a **Customer Service / Business Admin Apprentice**. The department is part of a division that cares for patients with upper or lower gastro-intestinal digestive diseases and works closely with the Endoscopy Department.

We are looking for a positive, friendly individual with a caring attitude and a commitment to supporting the Trust’s Values: Together - Safe, Kind, Excellent. You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

Main duties of the job

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

**Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.**

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study a **Customer Service Practitioner/Business Admin Level 2 Apprenticeship**. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have **minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English.** You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.

There is no upper age limit on joining us as an apprentice.

**Interview date - 04/04/2024**

Person specification

**Qualifications**:
Essential criteria
- English & Maths GCSE at Grade 3/D or above or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying).Desirable criteria
- ICT qualification.Experience

Essential criteria

Experience of prioritising own work.
- Experience of organisation of work (This can be attained at school, college, through work).Desirable criteria
- Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities).Knowledge

Essential criteria

Ability and desire to develop from the training and coaching provided.

Ability and interest in working in a patient and customer care focused environment.

An understanding of confidentiality.
- Ability to work in a flexible manner.Desirable criteria

Ability to be flexible and adaptable to demands of the job.
- Experience of IT software programs.**Skills**:
Essential criteria

Ability to communicate effectively both orally and written.

Ability to work accurately.

Ability to show motivation and punctuality.
- Ability to meet deadlines and prioritise day to day workloads.Desirable criteria
- Ability to touch type.Additional Requirements

Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.**Applicant requirements**:
**Further details / informal visits contact**:
**Name**
- Karen Godfrey

**Job title**
- HR Advisor - Non-Clinical Apprenticeships

**Telephone number**
- 01223 349385

**Additional information**
- Rebecca Pritchard - Bowel Cancer Screening Clinic Coordinator
- Tel: 01223 348715
- E-mail: