Helpdesk Co-ordinator

**OVERVIEW**:
The Intech Team is growing and we are looking to recruit a Helpdesk Co-Ordinator to join the business. The position will be based in our head office in Redditch.

**KEY RESPONSIBILTES**:

- Act as the first point of contact for clients and policy holders, logging all reported issues via the in-house system and clients portals.
- Manage both reactive and planned works through to completion ensuring they are delivered within the set KPI’s
- Liaise with contractors/suppliers and in-house trades to ensure completion of all claims to a satisfactory standard and within the KPI’s
- Dealing with requests via inbound calls within a timely manner and observing daily KPI’s
- Organising and Allocating new claims to the field team
- Ensuring any complaints are escalated to the appropriate manager.

**SKILLS & EXPERIENCE**:

- Demonstrable customer service skills
- Previous experience in a similar role or within a busy helpdesk environment.
- IT proficient including Microsoft packages
- If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills.
- Someone who remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels. Continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience.
- To contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises

**PACKAGE**:

- Working Hours: 09.00am -17.00pm - Monday - Friday
- Salary: £20,000.00 - £25,000.00 D.o.E
- 20days Holiday + Bank holidays
- Pension Scheme
- Opportunity for progression with support & training.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday

Ability to commute/relocate:

- Redditch: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Helpdesk: 1 year (preferred)

Work Location: In person