Parts Advisor

Are you an automotive Parts Advisor looking for new challenge? If so, we have a role for you

Partridge of Hampshire are now looking for an optimistic and organised Parts Advisor to join our energetic team within our fast-moving parts department in Chandlers Ford.

**Who we are?**

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent more than 25 years working across BMW, Toby is passionate about building a team around him who feel the same.

**About the role**:
Here at Partridge of Hampshire we have one of the largest service departments in the region. The role of Parts Advisor is imperative to assist in the smooth running of our service department; to help us constantly deliver a 5-star experience to all our BMW and MINI customers.

Responsibilities include but not limited to:

- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for orders to be raised
- To maximize sales opportunities through upselling and campaigns
- To be responsible for key account customers; developing sales and opportunities to increase spend.
- To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensure that the image and levels of customer service within the department is in line with company standards
- Ensure that all customer complaints are dealt with both speedily and effectively.

**Who you need to be?**

As a Parts Advisor you will have excellent communication and organisational skills, in order to deal with customers both internal and external, face to face or over the phone, also ensuring that walk-ins and telephone customers are promptly dealt with.

You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.

**Your Experience**
- You will have previous experience working within the motor trade industry
- You will have a minimum of 5 GSCEs grade C and above, including Maths and English
- You will have a minimum 3 years’ customer service experience
- You will have excellent IT and administration skills
- Experience with Kerridge / Drive an advantage
- A full, clean driving licence is essential

Benefits: 22 days’ annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more.

We have a passion for the Brand, for people, processes and customer satisfaction

This is a fantastic opportunity to join one of the top 3 BMW and MINI retailers in the UK. If you feel you have the skills, motivation and energy to be one of our Parts Advisors then we look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Partridge of Hampshire takes its Covid responsibilities seriously to keep its customers and staff safe, including the use of masks, sanitisation and social distancing.

Work Location: In person

Reference ID: Parts Advisor