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Customer Service Advisor

4 months ago

Alderley Edge, United Kingdom Caroo Full time

**Job Title: Customer Service Agent**

**Location: Alderley Edge, 2-3 days a week in the office**

**Skills: Customer Service, IT**

**Salary: £21,700 + Commission (OTE £28,000)**

Our client is the UK’s largest and an award-winning payment solutions company offering a range of products, both interest-free and interest-bearing, and unparalleled customer service and support to a large portfolio of several hundred healthcare and dental providers.

The company continues to grow strongly and has a new and exciting opportunity for someone to assist the company along its tremendous growth trajectory.

Working for our client is fast-paced, highly collaborative and entrepreneurial with a very close-knit team, who all support each other to get things done quickly with the least amount of bureaucracy. The environment is demanding and rewarding.

**The Role**

The overall purpose is to maximise the customers experience using the companies services and dealing with their queries.

**The Responsibilities**
- Maintaining a high level of customer satisfaction.
- Acknowledging and responding to customer queries promptly.
- Understanding our business, to help with queries.
- Using various channels to communicate with customers.
- Working as part of a team.
- Be able to communicate with other departments in the business.
- Uploading data to customer files.
- Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
- Maintaining confidentiality and abiding by all regulatory requirements.
- Going above and beyond for customers.

**The Requirements**
- Experience in customer service.
- Previous experience within a financial, dental, or medical role advantageous.
- Excellent organisational, communication and administrative skills.
- Good IT skills and knowledge of Microsoft Office.

**Benefits**
- Free parking
- 20 days holiday + bank holidays
- Company pension
- e-Learning & training opportunities
- Bonus schemes
- Annual awards

**Job Title: Customer Service Agent**

**Location: Alderley Edge, 2-3 days a week in the office**

**Skills: Customer Service, IT**

**Salary: £21,700 + Commission (OTE £28,000)**

**Salary**: £21,700.00 per year

**Benefits**:

- On-site parking
- Work from home

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person