Junior IT Helpdesk

**Job Title: Junior Helpdesk Consultant**

**Salary: £25K + £3K bonus**

**Location: Merseyside**

**Company Overview**:
A mid-stage start up within the Legal-Tech industry. As a Junior Helpdesk Consultant, you'll play a crucial role in ensuring client satisfaction and driving business growth. This is an exciting opportunity for ambitious individuals passionate about delivering exceptional client experiences and success.

**Role Overview**:
We are hiring a skilled and customer-oriented Helpdesk Consultant to provide technical assistance, troubleshoot software and hardware issues, and ensure timely problem resolution. Your expertise and exceptional communication skills will be pivotal in delivering high-quality customer service and maintaining user satisfaction.

**Responsibilities**:

- Technical Support: Respond to user inquiries, troubleshoot software issues, and ensure efficient problem resolution to minimize downtime.
- Helpdesk Operations: Serve as the first point of contact for end-users seeking technical assistance through various channels. Record, track, and document all customer interactions using helpdesk software.
- Problem Diagnosis and Resolution: Analyze and diagnose software-related problems, escalating complex issues to senior team members and the development team for further resolution.
- Team Collaboration: Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance.
- Customer Service Excellence: Provide excellent customer service, exhibit professionalism, patience, and empathy while addressing user concerns and issues.

**Key Strengths**:

- Proven experience in a client-facing role, preferably in customer service.
- Strong interpersonal skills, ability to build and maintain relationships with diverse stakeholders.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
- Strong problem-solving and critical thinking skills, proactive approach to issue resolution.
- Highly organized with excellent time management skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- Passion for delivering exceptional client experiences and a commitment to client success.

**What they Offer**:

- Competitive benefits, including an on-site gym, games area, daily supplies.
- Fantastic Culture - open, friendly, tight-knit team with true work/life balance.
- Rewards & Recognition - celebrations, referral schemes, and progression opportunities.
- Employee Share Scheme - participate in the future growth
- Pension Plan - contribute to your retirement.

If you're looking to kickstart your career in IT, apply

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee stock ownership plan
- Free parking
- On-site gym
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Technical support: 1 year (preferred)

Ability to Commute:

- Southport, PR9 9XP (required)

Work Location: In person

Reference ID: LH1997