Surgical Appliance Officer

This post is for a part time, permanent Surgical Appliance Officer.

The post holder will be responsible for ensuring day to day running of the Surgical appliance office, as well as ensuring that admin tasks are met, and a quality service is delivered.

**The role will also include**:
Working as required within the Podiatry office

To receive and initially deal with telephone and written enquiries and complaints.

Dealing with urgent matters appropriately, ensuring that department procedures are followed in order to record/follow-up as necessary.

Supporting the administrative needs of the Orthotics/Podiatry Service including using the oracle procurement system and the administration of orthotic invoices.

Responsibility for booking and rearranging of appointments for the Surgical Appliance/Orthotic department and the Podiatry service as required.
Arrange patient appointments including Hospital transport if applicable.
Ensure all clinics are full to capacity.
Action necessary changes to the clinical programme when notified of sickness/absence of clinical staff. To notify patients of cancelled clinics and ensure that these patients are rescheduled as soon as possible.

Abide by the values and behaviours policy as expected for a HB employee.

Ensure the department provides a quality patient centred service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/12/23.