Hostel Assistant

Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference

We are recruiting a Hostel Assistant to join our dedicated, friendly and professional team at our Glen Nevis Youth Hostel, part of the Lochaber Group.

Glen Nevis Youth Hostel is a 5-star VisitScotland accredited youth hostel, situated at the foot of Ben Nevis, perfect to explore the UK’s Outdoor Capital.

**About the role**:
You will provide excellent customer service, undertaking ranges of hostel duties including full reception service, check-in/out, handling customer enquiries, cleaning and housekeeping and basic catering duties.

Full details of job description is available on our website.

**Ideally suitable applicant will have**:

- Worked successfully in a customer facing role, preferably in similar hospitality surroundings with commitment to excellent customer service
- Excellent, confident communication skill and ability to work as team and without supervision.
- Housekeeping experience with keen attention to details.
- Flexible and adaptable approach to work to changing workload and priorities during busy times

Knowledge of food and hygiene practice and Health and Safety at Work including fire safety and evacuation would be an advantage.

You will be trained in all areas and will rotate through a variety of shifts to ensure everyone is capable of covering the various aspects of the hostel operations.

**We can offer**:

- Comprehensive induction and work related training
- Supportive culture with regular and open communications
- Opportunity to work, live and explore stunning locations and surroundings
- Free employee membership and discounts on Hostelling Scotland accommodations to explore Scotland
- Employee Assistance Programme for your health, wellness and well being
- Group Life Assurance Scheme (after one year service)
- Pension and holidays
- Uniform is provided
- Live-in accommodation is available with small weekly utility levy.

**Additional Information**:

- The role involves some degree of physical activities such as bed making of bunk beds with upper and lower beds, including stripping and turning beds.
- Cover may be required at other hostels within the network to provide support.
- You must be able to present an evidence of your right to work in the UK prior to start with us.

**Who we are**:
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

**How to apply**: