Membership Consultant

3 weeks ago


University of Warwick, United Kingdom University of Warwick Full time

Permanent position, 36.5 hours per week.

The post holder will be required to work independently to ensure retention is maximised through timely and effective after sales support for customers. You will also be a valuable member of the wider the Business Development team and be expected to carry out other tasks, including customer communication and member admin during busy times or period of absence within the team.

Warwick Sports Vision is to be “the most physically active campus community in the UK.”

Based at the University of Warwick, this is one of the leading Universities in the country, recently recognised at the best University in the UK for teaching quality by The Good University Guide and also recognised as runner up University of the Year.

The University has invested in excess of £49 million in new sport facilities to include a Sport and Wellness Hub which opened in April 2019. The Warwick Sport mission is to build the most active Campus Community in the UK. We have recognised a shift in our focus from the physical ‘building’ of sports facilities towards the building of a member offer, of activities, communities, and programmes to ensure our world class facilities and wider campus are used to see more people active every day.

Interview Date: 11 January 2023.

**JOB PURPOSE**

This role will also be required to work independently to ensure retention is maximised through timely and effective after sales support for customers. The post holder will work within the Business Development team and be expected to cover some of the wider customer communication and membership processing administration during busy times or period of absence within the team.

**DUTIES & RESPONSIBILITIES**
- Achieve or exceed personal targets for productivity for each stage of the sales process, including overall sales targets (e.g., conversion of sales leads), as directed by the Sales manager.
- Deliver ‘in person’ activity to maximise membership sales, including corporate and public membership outreach activity, member tours and attend staff and student events on campus.
- Support the wider activity of the business development team to ensure all existing member communication with Warwick Sport is responded to effectively and in a timely manner and that administrative processes (e.g., the monthly direct debit run) are completed on time and accurately.
- Support the Sales Manager in the production of reports showing progress towards individual, team, and department targets and KPIs.

The duties and responsibilities outlined are not intended to be an exhaustive list but provide guidance on the main aspects of the job. You will be required to be flexible in your duties.



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