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Event Control Security Officer

4 months ago

Newcastle upon Tyne, United Kingdom ASM Global Full time

As the world’s leading venue Management Company, ASM Global brings entertainment, excitement and opportunity to millions of people across the world. Delivering great experiences is dependent on creating a safe and secure environment for our customers and employees. That’s why security is at the forefront of every event and every venue, from Stockholm to Aberdeen

Utilita Arena Newcastle is one of the most prestigious and important venues in the North East of England as the largest indoor entertainment and exhibition venue, on the iconic Newcastle River Tyne, with an 11000-capacity auditorium, 600 surface car park in the city centre of Newcastle, entertaining 500,000 visitors per year.

We are looking for a friendly, efficient and organised person to join our team of Event Control Security Officers. You will be controlling the flow of radio traffic, logging incidents, supporting visiting productions and in house staff. You will need to have a sharp eye and an attention to detail to monitor CCTV and alarms as well as providing access control.

Working in an exciting environment you will need to demonstrate you can remain calm under pressure, have excellent communication skills and have a keen interest in security, health and safety.

**Essential Duties and key Responsibilities**
- To provide safe controlled access and maintain a high standard of service to all guests, staff, colleagues and visitors, demonstrate a high level of customer service with a welcoming approach, whilst sustaining a strict security policy.
- To act as a key-holder to unlock the site and secure the site.
- To ensure the site is undamaged and monitored proactively for all security and safety related occurrences.Reporting any findings in line with standard operating procedure.
- Visitor announcement and completion of inductions to contractors visiting the site.
- Provide key, fob and radio control to staff and clients according to standard operating procedures.
- To proactively operate, monitor and respond to CCTV, BMS, Fire Alarms and to log and report according to standard operating procedures. Including operating BMS with energy efficiency in mind.
- To maintain local communication via Radio systems and telecoms and provide clear logs of any occurrences reported.
- ANPR carpark permit administration for Production and Visitor vehicle registrations
- Manage deliveries according to standard operating procedures reporting expected items to the appropriate department/person. Whilst remaining vigilant of potential hostile access or suspect packages.
- To monitor the actions of contractors whilst on site and report in-line with standard operating procedures.
- To monitor the site for potential criminal activity or potential hostile surveillance.
- Reporting of damage or maintenance issues.
- To monitor the security of the whole site and car park facilities.
- To provide radio control and respond calmly and coherently under pressure.
- Answering telephones when required and out of normal office hours to a high standard of customer service.
- Conduct routine internal and external patrols and complete checks and relevant documentation. Including H&S and cleaning issue reporting and recording.
- To oversee night shift working personnel on overnight duties.
- Work in line with ASM Terrorism Threat Response Plan and reporting process.
- Follow event day Duty Manager’s procedural requirements and support where applicable.
- Any other relevant duties commensurate with the level of responsibility of the role assigned by the Security Manager, Head of Operations, Duty Manager or General Manager.

**QUALIFICATIONS/SKILLS/EXPERIENCE**

**Essential**
- Current SIA Frontline Guarding or Door Supervisors Licence.
- Current SIA CCTV Licence.
- First Aid at Work Qualification.
- The ability to remain calm under pressure and the confidence/ability to deal with difficult situations including those involving managing conflict.
- Excellent communication and interpersonal skills - both written and verbal.
- Excellent customer care skills.
- Proficiency in use of Microsoft office software, and radio communications devices.
- The ability to work on own initiative as well as part of a team.
- Presentable appearance.
- Reliable and flexible, the requirements of the business are such that a flexible working pattern is required including working evenings and weekends and bank holidays.
- Experience operating fire alarm systems.
- Well organised and professional.
- Ability to concisely log incidents as they occur.
- FREC 3 or FPOS First Aid qualification
- Experience in busy control room environments handling multiple channel communications.
- Previous experience preferably in the events, leisure, entertainment or hospitality industries
- Previous counter terrorism training such as ACT awareness.

**Desirable**
- FREC 3 or FPOS First Aid qualification
- Experience in busy control room environments handling multiple channel communications.
- Previous experience pref