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Customer Consultant

4 months ago

Bristol, United Kingdom Pear Tree Recruitment Full time

**Reservations Executive**

£22,000

Clifton

Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Customer Service Executives to help them You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

Shifts for this role rotate between 8am-4:30pm, 9am-5:30pm, or 11:30am-8pm. You will also be required to work 1 in 4 one weekend day (either Saturday or Sunday).

If you are multilingual, this would be preferred, however it is not essential. You just need to be keen to deliver high-quality customer service

The Role:

- Providing outstanding guest experiences
- Meeting and exceeding objectives and KPIs
- Maintaining accurate knowledge regarding company policies, products, and procedures
- Handling reservations and general guest queries in an efficient and timely manner
- Managing changes to existing reservations when needed
- Maintaining accurate records of all communications
- Logging and managing complaints in line with the correct complaints procedure
- Liaising with other departments as needed
- Identifying opportunities to improve policies, processes, and guest experience

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

- An annual bonus of up to 10%
- Quarterly bonus
- 22 days holiday (with the option to purchase up to 5 more)
- Contributory pension scheme
- Health cash back plan
- Money-off scheme for retail outlets

The Person:
Previous experience in customer service necessary, and sales or reservations is desirable but not essential. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £11.28 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have the necessary documentation to support your right to work in the UK?

Work Location: One location