Dior Ambassador

JOB DESCRIPTION BEAUTY CONSULTANT

MISSION
As a Beauty Consultant, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers.

**MAIN RESPONSIBILITIES**

SALES
- To pro-actively sell products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase ATV and ATU

**_KPI: To achieve sales targets_**

SERVICE
- To be knowledgeable on all products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client needs
- To develop personal relationships with clients and to gain loyalty
- To educate clients on the brand and its products

**_KPI: To achieve target for Mystery Shopping _**

GENERAL
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
- To conduct all assigned operational and administrative tasks
- To be a brand ambassador and representative at all times
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

**POSITION WITHIN THE ORGANISATION**

**Reports to**:Business / Account Manager

**CONTACTS AND RELATIONSHIPS**

**Internal**:
**External**:
Counter team

Client base

Area Managers

Department store colleagues

Retail Managers

Department store managers

RMA’s

Department store HR Departments

PERSON SPECIFICATION

Strong customer service skills

Understanding of luxury industry

Strong selling skills

Driven and results orientated

Self-confident and able to approach and engage with customers at ease

Professional and positive

Well organised, pro-active and self-motivated

Team player and good communicator

**Salary**: £10.50-£13.00 per hour

**Benefits**:

- Employee discount
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Greenhithe: reliably commute or plan to relocate before starting work (required)

**Experience**:

- beauty sales: 1 year (preferred)
- Retail management: 1 year (preferred)

Work Location: In person