Flight Controller

4 months ago


London, United Kingdom Trinity Resource Solutions Full time

Our growing client are based in Heathrow Airport and looking for a Flight Controller to join them on a permanent basis.

So if you're looking for an exciting career at Heathrow - then please apply

**Responsibilities**:

- Taking the lead on a flight ensuring that check-in opens and closes on time, assuring the ‘on time’ set-up of check in and gate areas, with all relevant equipment such as signage, boarding passes, forms, etc.
- After obtaining flight information from the airline representative, make sure to thoroughly brief all staff allocated accordingly, and support them when needed. Monitor all special assistance on arrival and departure and liaise with the dispatcher and/or ramp agent, making sure clear communication and updates, always in place throughout operations, for the efficient running of the flight.
- As the role involves supervising and giving guidance to colleagues, a Flight Controller must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly
- to the Supervisor and liaising with internal customers such as our handled airlines, the Flight Controller must ensure a high level of customer service is provided, always.

**Experience Required**:

- Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority, when necessary, whilst maintaining good relations.
- Have an excellent knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, as well as Immigration procedures.
- Be fluent in using Altea.
- Proven high level knowledge of the English language, written and verbal.
- Be highly self-motivated, in possession of good communication skills and the ability to prioritise tasks whilst also organizing & co-ordinating, especially when working under pressure.
- Liaise, communicate, and maintain good relations with our clients.
- Lead by example, guide and support all staff allocated to the flight.
- Be capable of working in a pressurised environment with tight deadlines.
- Flexible always and willing to adapt to different working practices and changes.
- Be computer literate with good knowledge of Microsoft Word & Excel.

**Benefits**
- 26 days holiday including Bank Holidays
- Full uniform provided
- EAP Health Assured Services
- Staff Car parking provided at a cost of £20 per months which is taken from salary
- Shift swap options - 2 permitted per month

Pay: £30,000.00-£32,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Night shift

**Experience**:

- Amadeus Altea: 2 years (required)

Work Location: In person



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