Site Reliability Officer

2 months ago

London, United Kingdom McDonald's Limited Full time

**The Opportunity**:
**The Opportunity**
An exciting opportunity to work as part of the Service Operations Team, the Site Reliability Officer will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within our services. These improvements could be technical, procedural or behavioural and will require working across multiple partners and functions to achieve these goals.

**What will my accountabilities be?**
- Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed, planned, and implemented in alignment with organizational policies and procedures.
- Proactively engage in ITIL Problem Management activities, working to identify and address root causes of incidents and recurring issues within the system.
- Collaborate with cross-functional teams to implement corrective measures, preventive actions, and resolutions, aiming to enhance overall system reliability.
- Work with stakeholders such as product owners to define service level objectives (SLOs) for system operations
- Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
- Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
- Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
- Remain current on site reliability engineering methods and trends such as observability-driven development and chaos engineering

**What Team will I be a part?**

We are looking for a forward thinking and ambitious individual to be a part of our hard-working Service Delivery Team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.

**Who are my customers?**

Reports directly to the Head of Service Operations and has a close working relationship with IT partners including: Capgemini, o2, Sopra Steria and Vista, collaborative working with IT Product Managers, RSG (Operations) Team, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, IT functional teams and 3rd party IT Test team.

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