Customer Service Agent

2 months ago

Stansted, United Kingdom Pioneering Recruitment Full time

**THE ROLE**

We require our agents to adopt a professional attitude at all times and to provide customer service that is commensurate with a class brand. They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements The role is often demanding, requiring our staff to be organised and able to co-ordinate and communicate with all other departments. They have to be multi-skilled, often have to undertake several tasks at once.

**HOURS OF WORK**

The successful applicant must be flexible and professional. You will be required to work as part of a team covering a 24-hour operation on a 4 on, 4 off shift pattern, which will include working weekends and bank holidays. The standard shift is 11 ½ hours, with a 30 minute unpaid break (total 12 hours) and the average working week is 40 hours. During one shift set per calendar month you will be deemed to be a flexi shift worker. During this set of shifts you may be requested to alter your shift hours to suit the needs of the business and note that it is a condition of your employment that you may comply with such reasonable request to work. As always, flexibility is required with the hours as at times, they may need to be altered to suit the needs of the Company.

**THE SUCCESSFUL CANDIDATE**

**Salary**: £30,000.00-£33,000.00 per year

**Experience**:

- 5 Star hospitality environment: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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