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Digital Trading Coordinator

5 months ago

London, United Kingdom The White Company Full time

**Our Role**

To ensure the website reflects and enhances The White Company brand values.

The key deliverables of this job role are:

- Ensure excellent website standards within the US website.
- Working with the Digital Trading Assistant (Digital TA) to ensure that Category launches/campaigns are reflected online
- Support the Digital Trading Assistant through sales and stock reporting
- Awareness and communication of relevant competitor activity
- Full understanding of the specific category product offer.

**What you'll be doing**

Daily running of site
- Awareness of online shopping and competitive market within your product/category areas. Regular feedback on what is happening with the competition
- Report and feedback any availability issues to the Digital Trading Assistant
- Ensure excellent site standards at all times, in particular the use of banners, links, asset availability and landing page CTA’s
- Ensuring the customer journey is logical for ease of shopping and top nav optimised
- Ensure the taxonomy is correct and changes communicated to the content team
- Ensure product flags are updated and reflect current trading at all times, including bestselling, new arrivals, stock availability, product banners, online exclusives
- Ensure that products are launched on the website on time
- Ensure that page rankings, facets and product boosting are optimised at all times
- Ensure that landing pages are updated regularly
- Understanding what the customers are looking for via click map and internal search terms and take action in line with the Digital TA guidance
- Manage ‘new in’ and new seasonal categories to be set up as part of the brief from the TA
- Take action from product/site feedback, including Web bugs, Site Standards. Feed any changes through to Content Coordinator for gold standards documentation
- Manage any URL re-directs and support marketing team to ensure site is SEO optimised
- Ensure any B&M promotions/markdowns are executed correctly online
- React to B&M requests on either reinstating any products previously removed from the site, or taking products down, to hold off for a period of time.
- Support any features online through the creation of sub-category pages
- Work with the Content Coordinators to ensure that products are ranged correctly online and set up is completed within the critical path

Supporting the Digital Trading Assistant Manager (Digital TAM)
- Monitoring and analysing sales to aid decisions made by the Digital TA, including highlights, lowlights and best sellers
- Support the Digital TA in the creation and publish of any weekly trading documentation
- With clear guidance from the Digital TA for each key launch/campaign, ensure the Category strategy is reflected online
- Creation of briefs incorporating content and merchandising requirements to production teams
- Supporting the Digital TAM in their trading area generally

Key Measures/KPI’s
- Sales against operating plan
- Site Standards
- Support for the Digital TA

**The skills & experience that you’ll need**
- Good working knowledge of Microsoft Office is essential, in particularly Microsoft Excel
- Past shoot experience preferable but not a requirement

**Our Equality Diversity and Inclusion statement of commitment**:
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

**What we’ll offer you**

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- Discount -Up to 50% discount (dependent on contract type)
- Holiday - 23 days rising to 25 with length of service
- Holiday Buy - opportunity to buy up to an additional 5 days holiday
- 10% Bonus Potential - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme.
- Perkplace Benefits Platform - offering a variety of discounts across wellbeing and lifestyle
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
- Continued Development - we offer structured support from our own in house Learning and Development Hub
- Pension Scheme
- Life Assurance

Additional Benefits
- Fruit basket daily
- Tea and coffee provided
- Working from Home - option to work from home on Mondays and Fridays
- Social - Christmas party/social events throughout the year
- Seasonal Sample Sales
- Volunteer D