Customer Care Specialist

2 weeks ago


Barnstaple, United Kingdom Webbers Property Services Full time

_**Please note this is not a customer-facing role**_

**Hours: Saturday **8 am**-*4 pm**, Sunday **10 am**-**4 pm **Monday - Wednesday *Rotating shifts between 8 am - 8 pm

In Webbers Customer Care we support hundreds of customers with their home moving needs daily. Whether booking a viewing or establishing a need for a valuation, our Customer Care Specialists provide a vital link between client and branch.

**What you’ll be doing**:
As a Customer Care Specialist, you will be taking calls, helping with queries, finding the solution for clients' needs or you may be looking for sales opportunities. You’ll need to be a great listener; be able to adapt your approach and most importantly be able to communicate and opportunity spot.

**What we’re looking for**:
We're looking for someone with both customer care and sales experience who can demonstrate a proactive approach, initiative and work under pressure.

**Job Summary**
- Contact new and established clients
- Assist clients with their enquiries
- Book viewing and valuation appointments
- Make outbound sales calls
- Receive inbound customer care calls
- Meet individual and team sales targets
- Adhere to call quality guides

**Required skills, experience and characteristics**
- Ability to work under pressure
- Effective communicator
- Strong customer service skills
- Telesales or call centre experience desirable
- **Previous estate agency experience desirable**:

- Have a good understanding of the sales process
- Be highly motivated, with a genuine 'can-do attitude
- Work to daily / weekly targets, to achieve required KPI's
- The ability to convey complex product information
- Experience in using complex in-house systems
- A flexible, cooperative approach
- Show initiative and be a strong team player

**Please note this is not a customer-facing role.**

**Department**: Webbers Customer Care Team

**Based**:Head Office, Barnstaple

**Position reports to** Customer Care Supervisor and Manager

Salary to be discussed at the interview

**Benefits**:

- Company events
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (required)

**Experience**:

- estate agency: 1 year (preferred)
- customer service: 3 years (required)

Work Location: One location

Application deadline: 26/02/2023


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