IT Support Analyst

4 weeks ago

Gillingham, United Kingdom Pearson Whiffin IT Full time

**IT Junior Infrastructure Engineer**

Do you have experience of first line support, dealing with user issues, Active Directory, Windows Server and Exchange and have an understanding of technical infrastructure ?

I am working with a company who are looking for someone to come and be part of a team providing 1st/2nd line support within a Infrastructure Team, dealing with tickets, supporting business users as well as assisting with the overall operation of the networkinfrastructure that will include some low level projects.

**Required Skills and Experience**:

- Previous 1st line support experience, dealing with users and working to SLA's
- Strong experience of Active Directory, Office365, Exchange and Windows Operating Systems
- Understanding of DNS, DHCP, Network Infrastructures is highly desirable.
- Knowledge of using call logging systems, raising and closing tickets.
- Knowledge of Software and Hardware support, build PCs, installing software/hardware.

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